Yesterday, 6/30, I went to Aaron's to make my bi-monthly payment. While I was making the payment I requested info for purchasing a laptop computer. Ron said they had just had one come back and would be happy to show it to me. Which he did. I explained my budget concerns and asked what he would need in order to let me have to computer and what the bi-monthly payment would be (my current purchases are due for payoff this October).
He said he would need $31.00 to hold the computer (while they "cleaned" it) and they monthly payment would be approx $124.00 and bi monthly would be around $64.00. I agreed to the pricing and gave him a check for $31.00. I was told it would be after the holiday before I would be contacted to pick up the computer.
I returned home some hours later and had a phone message from Ron at Aaron's stating they were able to offer the computer to me today, I should come back to the store to pick it up. I called and made arrangements to be in before the store closed.
I went back to the store, Ron was gone and another man was to help me. He explained that he needed $100.00 to let me have the computer right then. At that time, Jerry, came out of the office and very rudely asked me if I knew what the monthly payment was going to be on the laptop. I was baffled and stated that he should tell me what the payment was to be and I would tell him if the price is what I was quoted. He quirked an eyebrow and explained I would be paying $165.00. I explained no that is not what I was told. And words went back and forth between us. He called Ron and had me talk to him and he backed up Jerry stating he had said all of this to me. He had not. I stated to the first man that I did not want the computer for that price and would appreciate my $31.00 being refunded to me. I was upset and asked if that was even possible. The $31.00 was to hold the computer for me but as it was less than 6 hours after the initial agreement I felt I was entitled to the refund. The young man hemmed around and Jerry came over to ask what the problem was. It was explained that I wanted the $31.00 refunded. Jerry smirked, leaned back and crossed his arms and said, "Now why would I do that? Explain it to me." I looked at him for a beat and thought why not go for broke. I told him I didn't appreciate his attitude, didn't understand where it was coming from and I had done nothing to deserve it. I told him he knew why I was requesting the refund but it was no big to me if he insisted on keeping the money to have at it and more power to him. I told him I'd be happy to take my business elsewhere because I won't put up with an attitude like this. He continued to smirk and when I stopped he leaned into the counter toward me and told me that "maybe my attitude toward you is because you're being a smart a*s."
I was totally and completely floored. I was so upset my body shook. I just looked at him. I gathered my purse to leave, I know when to cut my losses. He stopped me before I turned away, he had the cash register opened and he confirmed the refund was for $31.00. I told him I had payed by check and why not just give me the check back. He did. In my anger I insisted he come pick up the t.v. and computer I currently have at home which he did schedule for next Friday.
I've calmed down now. The t.v. and computer I have at home are to be paid off in October so I'm not going to let it go. In the meantime it is my current mission to get this man in as much trouble as I possibly can which means taking my complaint as high within the company as I can. I can be a smart a*s but I wasn't being one yesterday.
When did it become okay for an employee of a customer based company to talk to a consumer like that?
Bowling Green, Kentucky