- Report: #498502
Complaint Review: Aarons Rent To Own - Aaron's Rent To Own
| Aarons Rent To Own - Aaron's Rent To Own Cortez
Bradenton, Florida United States of America |
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Aarons Rent To Own - Aaron's Rent To Own Harassment, yelling, threats... Bradenton, Florida
*UPDATE Employee: Aaron's Cares - Response
*Consumer Comment: Aaron's, charging 3x to the poorest 1/3
*UPDATE Employee: Aaron's Cares - Response
*Consumer Comment: You should know better..
*General Comment: COME ON NOW
*Consumer Comment: Also being harassed by Aarons
*Author of original report: Update
*UPDATE Employee: our side of the situation
*UPDATE Employee: our side of the situation
*UPDATE EX-employee responds: harrassing calls
*Consumer Comment: ruthless
*Author of original report: Illiterate
*Consumer Comment: Or--
* : This is common among these rent to own bottom feeders
* : FInance charge
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and also their service protection plan. Thats almost 50 percent more than their aA little over a year ago I went into Aaron's after seeing an ad for a new 60 inch projection tv for 109.00 a month. This is actually a good deal in comparison to Rent a center. They charge quite a bit more for the same item. I paid the required deposit to order the tv. With in a week I received a call saying that the tv was in and that it was ready to be delivered. The only stipulation was that it came with a stand and that would bump the payment up by ten dollars a month. I told the sales person that I already have a nice stand and didn't need theirs. I was told that this was the only way I could rent the tv. I agreed and they delivered the televison. The actual payment was 160.00 a month which is including taxes, the stand, and paying bimonthly dvertised price! I signed the contract so I accepted the terms. I was late on several occasions due to the slow business but I did always get the account caught up and the store manager was willing to work with me. After nine months of renting I called the store to find out how much the payoff was on the t.v. I was shocked to find out that I still owed over 1800.00 dollars. I debated on what to do for a week and told the manager to come and pick up the tv since it was a luxury and not a necessity and I really didn't need the additional bills.
Before they came to pick up the tv I explained to the manager that we had stored the stand that came with the tv in the garage and that my girlfriend accidentally pulled up to far in her car in hit the stand breaking the glass shelves. The stand was a fairly inexpensive brand and is way to little for most large projection TVs. I have seen the stand selling for less than 140.00 online. He said that I would have to pay for the stand and that it was not covered under the service protection policy. Does this policy cover anything? I found my original agreement and it stated that the price of the stand is 150.00. That was the cash price and from I am to believe should be the fair market value since it is now used and damaged. This means that I should have only owed them around 60.00 dollars if you subtract the nine payments that I had made towards the stand. The store manager called and told me that I still owed 128.00 dollars. I really did not feel like negotiating with him and I agreed to pay the monthly payment of 11.00 dollars.
This is where all the Harassment begins. If I am one day late with there eleven dollar a month payment they come to my house and leave notes on the door and call me at least four times a day even after eight oclock. They call my friends and tell them personal information about me but of course they never mention to them that there only trying to collect 11.00. The account manager *** ( I won't list his name here for his privicy) is rude, disrespectful, obnoxious, and unrefined..He was even immature and unprofessional towards my girlfriend when she dropped a payment off for me once. He also blocked my car in the driveway one day and would not let me leave until I made a payment. They are charging me a ten dollar fee for every time they come to my house. I do not work nor stay during the week in the same town as where there store is located so its sometimes difficult for me to get to the store to make the 11.00 payment till the second week in the month. So if you add all the payments I have made towards the stand then it is over 170.00 dollars. He calls me last week and told me in a loud tone of voice that they want me to pay the stand off now and that I still owe them a 100.00 dollars. If he would have said I am willing to take 40.00 dollars which is what is owed without all of these ridiculous house visit charges and so forth then I would be glad to have just paid it off. When I tried to explain my situation to him he cut me off and started to threaten me again. I understand that this guy is probably just doing his job but lets be realistic here!! I have already paid them their cash amount on the stand. I also paid them over a thousand dollars on the tv and it was returned to them in excellent condition. How much money do you people need to take from one individual!! I am a reasonable person and I understand that it doesn't matter if the payment is 11.00 dollars or 1000.00 dollars the money is owed. The way they go about trying to collect is purely barbaric. I would really apreciate if someone from corporate could call me are respond to this so we could come to an agreement and put this to rest.
This report was posted on Ripoff Report on 09/21/2009 10:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Rent-To-Own-Aarons-Rent-To-Own/Bradenton-Florida-/Aarons-Rent-To-Own-Aarons-Rent-To-Own-Harassment-yelling-threats-Bradenton-Flori-498502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Aaron's Cares - Response
AUTHOR: LUCKYDOGCARES - (USA)
SUBMITTED: Tuesday, September 11, 2012
POSTED: Tuesday, September 11, 2012Which Aaron's store are you referring to? Could you send me an email @ response@aarons.com with your girlfriend's name, Aaron's store location and the best number to contact you, please? It would be my pleasure to further look into this for you. I look forward to hearing from you soon.
Thanks!
Jessica
#2 Consumer Comment
Aaron's, charging 3x to the poorest 1/3
AUTHOR: kermit - (United States of America)
SUBMITTED: Tuesday, September 11, 2012
POSTED: Tuesday, September 11, 2012#3 UPDATE Employee
Aaron's Cares - Response
AUTHOR: LUCKYDOGCARES - (USA)
SUBMITTED: Monday, September 10, 2012
POSTED: Monday, September 10, 2012We do VALUE your opinion as well as our customer's and our associates perception of our company. Kermit, Customer Service is our #1 priority and we greatly appreciate your feedback. I would like to clarify that you may or may not be a customer of Aaron's, however please keep in mind that we do offer 12, 18 or 24 month lease terms to ensure our customer's do receive the best lease options available to them for a guarantee low price to obtain ownership, and the lease terms do include delivery, setup, application processing, service, etc. as well as you may payoff your merchandise anytime during your lease term. Aaron's also offers 120 days Same As Cash which means you can payoff the merchandise within 120 days for the retail value of the merchandise backed by a low price guarantee. Aaron's does not do a credit check, you are already pre-approved. All you need is a place to live, a source of income, a few friends and relatives.
Aaron's is a publicly traded company in which complies with all applicable laws and regulations governing this industry. Additionally, our mission is to be recognized by our peers, customer's and our community by honesty, integrity and fairness. If you feel as if you were not treated accordingly, or you would like to further discuss your comment please contact me at response@aarons.com or directly at 678-402-3403 and it would be my pleasure to further discuss this with you. Thank You - Jessica
#4 Consumer Comment
You should know better..
AUTHOR: kermit - (United States of America)
SUBMITTED: Saturday, September 08, 2012
POSTED: Saturday, September 08, 2012#5 General Comment
COME ON NOW
AUTHOR: cass - (United States of America)
SUBMITTED: Wednesday, August 04, 2010
POSTED: Wednesday, August 04, 2010#6 Consumer Comment
Also being harassed by Aarons
AUTHOR: Snow7911 - (United States of America)
SUBMITTED: Tuesday, January 19, 2010
POSTED: Tuesday, January 19, 2010Does anyone work at Aarons?
Thank you! Im a few days late and they are harassing me coming to my house and leaving notes on my dooradding personal comments. How late do you have to be before they can reposes? I think they do this to intimidate people. They have not called or mailed me anythingjust started showing up at my door while I am typically at work.
I think they come out because they try to scare people. I have not called them to explain because in the past they have tried to intimidate me. I noticed today that I got a call from a restricted number at 8:45 p.m.no message was left. I think they must not be able to come to your home after 9 p.m. at night or before 9 a.m. in the morning.
How late can they come to your house? Or how early? To my understanding even if it charges off you can still reinstate it for a feedoes anyone know what that is?
#7 Author of original report
Update
AUTHOR: anonymous - (USA)
SUBMITTED: Thursday, October 01, 2009
POSTED: Wednesday, September 30, 2009I talked with the district manager Charles Walsh last weekend and we were able to come to an amicable agreement. He was very professional and courteous and I was glad that we were able to put an end to my dispute. Thanks again Charles for taking the time to work with me on this situation.
#8 UPDATE Employee
our side of the situation
AUTHOR: charles - (USA)
SUBMITTED: Friday, September 25, 2009
POSTED: Friday, September 25, 2009Aaron's side of this situation is that any item that is purchased is put on a lease and 50% of the payment comes off the original cash price plus taxes. so we always work off that cash price number. Now if the merchandise gets damaged and we can not return it from a customer we still hold that customer to their original lease that they signed with us.
When a customers renewal date has lapsed we start calling to work out the arrangements with that customer. If the customer contacts us first we wouldn't even have to call them or anyone else to leave messages for them. All we ask is for the customer to keep in touch with us. The 10.00 fee for in home collections is on the lease paperwork and can always be avoided by again contacting the store. Also just to let everyone know our procedures are fair.
first: we mail a statement 5-9 days prior to payment due date.
second: we have an auto dial system that calls once a day to contact the customers.
third: our staff calls twice a day to reach the customer and leaves a message to call the store
last: we also mail out another letter at 10 days from the renewal date to the customer.
now if we do all these and then still do not hear from the customer we go to the customers home for contact.
#9 UPDATE Employee
our side of the situation
AUTHOR: charles - (USA)
SUBMITTED: Friday, September 25, 2009
POSTED: Friday, September 25, 2009Aaron's side of this situation is that any item that is purchased is put on a lease and 50% of the payment comes off the original cash price plus taxes. so we always work off that cash price number. Now if the merchandise gets damaged and we can not return it from a customer we still hold that customer to their original lease that they signed with us.
When a customers renewal date has lapsed we start calling to work out the arrangements with that customer. If the customer contacts us first we wouldn't even have to call them or anyone else to leave messages for them. All we ask is for the customer to keep in touch with us. The 10.00 fee for in home collections is on the lease paperwork and can always be avoided by again contacting the store. Also just to let everyone know our procedures are fair.
first: we mail a statement 5-9 days payment is due.
second: we have an auto dial system that calls once a day to contact the customers.
third: our staff calls twice a day to reach the customer and leaves a message to call the store
last: we also mail out another letter at 10 days from the renewal date to the customer.
now if we do all these and then still do not hear from the customer we go to the customers home for contact.
#10 UPDATE EX-employee responds
harrassing calls
AUTHOR: Nate in Citrus - (USA)
SUBMITTED: Thursday, September 24, 2009
POSTED: Thursday, September 24, 2009We are trianed to be persistant and CALL FOR MONEY. We have a list of calls that we MUST call through three times a day inclucding work, family and friends. The referals used on the application will be as bothered as the customer. Sometimes more because the customers WONT answer our repeated calls but the referals will.
email ken.butler@aaronrents.com for help
#11 Consumer Comment
ruthless
AUTHOR: Anon - (USA)
SUBMITTED: Thursday, September 24, 2009
POSTED: Wednesday, September 23, 2009#12 Author of original report
Illiterate
AUTHOR: anonymous - (USA)
SUBMITTED: Wednesday, September 23, 2009
POSTED: Wednesday, September 23, 2009Obviously the above comment was written by an employee of Aarons. The bill was paid, Read the story next time moron!!
#13 Consumer Comment
Or--
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Tuesday, September 22, 2009
POSTED: Tuesday, September 22, 2009#14
This is common among these rent to own bottom feeders
AUTHOR: Inspector - (USA)
SUBMITTED: Tuesday, September 22, 2009
POSTED: Tuesday, September 22, 2009#15
FInance charge
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Tuesday, September 22, 2009
POSTED: Tuesday, September 22, 2009

