• Report: #498502

Complaint Review: Aarons Rent To Own - Aaron's Rent To Own

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  • Submitted: Mon, September 21, 2009
  • Updated: Tue, September 11, 2012

  • Reported By: anonymous — Bradenton Florida USA
Aarons Rent To Own - Aaron's Rent To Own
Cortez Bradenton, Florida United States of America

Aarons Rent To Own - Aaron's Rent To Own Harassment, yelling, threats... Bradenton, Florida

*UPDATE Employee: Aaron's Cares - Response

*Consumer Comment: Aaron's, charging 3x to the poorest 1/3

*UPDATE Employee: Aaron's Cares - Response

*Consumer Comment: You should know better..

*General Comment: COME ON NOW

*Consumer Comment: Also being harassed by Aarons

*Author of original report: Update

*UPDATE Employee: our side of the situation

*UPDATE Employee: our side of the situation

*UPDATE EX-employee responds: harrassing calls

*Consumer Comment: ruthless

*Author of original report: Illiterate

*Consumer Comment: Or--

* : This is common among these rent to own bottom feeders

* : FInance charge

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and also their service protection plan. Thats almost 50 percent more than their aA little over a year ago I went into Aaron's after seeing an ad for a new 60 inch projection tv for 109.00 a month.  This is actually a good deal in comparison to Rent a center. They charge quite a bit more for the same item.  I paid the required deposit to order the tv.  With in  a week I received a call saying that the tv was in and that it was ready to be delivered.  The only stipulation was that it came with a stand and that would bump the payment up by ten dollars a month.  I told the sales person that I already have a nice stand and didn't need theirs.  I was told that this was the only way I could rent the tv.  I agreed and they delivered the televison.  The actual payment was 160.00 a month which is including taxes, the stand, and paying  bimonthly dvertised price!  I signed the contract so I accepted the terms.  I was late on several occasions due to the slow business but I did always get the account caught up and the store manager was willing to work with me.  After nine months of renting I called the store to find out how much the payoff was on the t.v.  I was shocked to find out that I still owed over 1800.00 dollars.  I debated on what to do for a week and told the manager to come and pick up the tv since it was a luxury and not a necessity and I really didn't need the additional bills. 


   Before they came to pick up the tv I explained to the manager that we had stored the stand that came with the tv in the garage and that my girlfriend accidentally pulled up to far in her car in hit the stand breaking the glass shelves.  The stand was a fairly inexpensive brand and is way to little for most large projection TVs. I have seen the stand selling for less than 140.00 online. He said that I would have to pay for the stand and that it was not covered under the service protection policy.  Does this policy cover anything?  I found my original agreement and it stated that the price of the stand is 150.00.  That was the cash price and from I am to believe should be the fair market  value since it is now used and damaged.  This means that I should have only owed them around 60.00 dollars if you subtract the nine payments that I had made towards the stand. The store manager called and told me that I still owed 128.00 dollars. I really did not feel like negotiating with him and I agreed to pay the monthly payment of 11.00 dollars.


   This is where all the Harassment begins.  If I am one day late with there eleven dollar a month payment they come to my house and leave notes on the door and call me at least four times a day even after eight oclock. They call my friends and tell them personal information about me but of course they never mention to them that there only trying to collect 11.00.  The account manager *** ( I won't list his name here for his privicy) is rude, disrespectful, obnoxious, and unrefined..He was even immature and unprofessional towards my girlfriend when she dropped a payment off for me once.  He also blocked my car in the driveway one day and would not let me leave until I made a payment.  They are charging me a ten dollar fee for every time they come to my house. I do not work nor stay during the week in the same town as where there store is located  so its sometimes difficult for me to get to the store to make the 11.00 payment till the second week in the month.  So if you add all the payments I have made towards the stand then it is over 170.00 dollars. He calls me last week and told me in a loud tone of voice that they want me to pay the stand off now and that I still owe them a 100.00 dollars.  If he would have said I am willing to take 40.00 dollars which is what is owed without all of these ridiculous house visit charges and so forth then I would be glad to have just paid it off.  When I tried to explain my situation to him he cut me off and started to threaten me again.  I understand that this guy is probably just doing his job but lets be realistic here!! I have already paid them their cash amount on the stand. I also paid them over a thousand dollars on the tv and it was returned to them in excellent condition. How much money do you people need to take from one individual!!  I am a reasonable person and I understand that it doesn't matter if the payment is 11.00 dollars or 1000.00 dollars the money is owed.  The way they go about trying to collect is purely barbaric. I would really apreciate if someone from corporate could call me are respond to this so we could come to an agreement and put this to rest.


This report was posted on Ripoff Report on 09/21/2009 10:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Rent-To-Own-Aarons-Rent-To-Own/Bradenton-Florida-/Aarons-Rent-To-Own-Aarons-Rent-To-Own-Harassment-yelling-threats-Bradenton-Flori-498502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 13Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Aaron's Cares - Response

AUTHOR: LUCKYDOGCARES - (USA)

Kermit:
Which Aaron's store are you referring to? Could you send me an email @ response@aarons.com with your girlfriend's name, Aaron's store location and the best number to contact you, please? It would be my pleasure to further look into this for you. I look forward to hearing from you soon.

Thanks!
Jessica
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#2 Consumer Comment

Aaron's, charging 3x to the poorest 1/3

AUTHOR: kermit - (United States of America)

I had to save my girlfriend from you yo-yo's.  Somehow, after paying off her Aaron's furniture, they somehow devised an attempt to charge her all over again for it.  Aaron's charges 3x to the poorest 1/3.  You SUCK!!
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#3 UPDATE Employee

Aaron's Cares - Response

AUTHOR: LUCKYDOGCARES - (USA)

Hi Kermit:

We do VALUE your opinion as well as our customer's and our associates perception of our company. Kermit, Customer Service is our #1 priority and we greatly appreciate your feedback. I would like to clarify that you may or may not be a customer of Aaron's, however please keep in mind that we do offer 12, 18 or 24 month lease terms to ensure our customer's do receive the best lease options available to them for a guarantee low price to obtain ownership, and the lease terms do include delivery, setup, application processing, service, etc. as well as you may payoff your merchandise anytime during your lease term. Aaron's also offers 120 days Same As Cash which means you can payoff the merchandise within 120 days for the retail value of the merchandise backed by a low price guarantee. Aaron's does not do a credit check, you are already pre-approved. All you need is a place to live, a source of income, a few friends and relatives.

Aaron's is a publicly traded company in which complies with all applicable laws and regulations governing this industry. Additionally, our mission is to be recognized by our peers, customer's and our community by honesty, integrity and fairness. If you feel as if you were not treated accordingly, or you would like to further discuss your comment please contact me at response@aarons.com or directly at 678-402-3403 and it would be my pleasure to further discuss this with you. Thank You - Jessica
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#4 Consumer Comment

You should know better..

AUTHOR: kermit - (United States of America)

Aaron's and Rent a Center all prey on the poor and the disenfranchised causing them to pay 3x what an item is worth.  I do not mean to be disrespectful but as a businessman you should know this.  You are far better off financing furniture from Sears or Walmart even @ 20% interest than going to these bottom feeders.  
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#5 General Comment

COME ON NOW

AUTHOR: cass - (United States of America)

Ok people they come to your house because you dont answer your phone. If you just answer there will be no problems.....you choose to rent to own....they own it you sign a contract pretty much stating your taking over payments and when its all said and done you own it....hello of course you could have bought a tv and a half for the amount you put into it but if you did why didnt you just go to wal mart or somewhere and buy it out right then duh because it is easy to have something that you want now ...aarons  even offers 120 days same as cash you jave a tv that is 1000 cash price you own it in 4 months if you pay that no taxes come off that lol not so shabby huh   Now ppl if you dont pay your bill and you charge off it all doesnt go away lol people are idiots anyway now they will be hunting you down and by law they do have the right to hunt the item down take a officer and a locksmith to your home and get what they need....aarons is a good company and if you are in a store  being treated awful there are way to get ahold of someone and explain your story but as you know they hear many things and you better have something good or your just looked at like a retard "They keep calling my phone and leaving mess" if you have enough time to listen to your mess you have enough time to suck it up and let them know you dont have your payment...if you dont have the payment they will work something out if the money just isnt there then they can pick it up and when you get back on your feet you can start where you left off might not be the same ex item but will be the twin  item just not your old one and this is all free wtf ppl these ppl are helping you.....you act likesomeone owes you something making 5 payments and now the price is jumping lol that only happens IF YOU TAXES GO UP IN YOUR AREA....ONLY TIME!!!!!!! read the lease ask questions if you dont understand thats that
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#6 Consumer Comment

Also being harassed by Aarons

AUTHOR: Snow7911 - (United States of America)

Does anyone work at Aarons?


Thank you! Im a few days late and they are harassing me coming to my house and leaving notes on my dooradding personal comments. How late do you have to be before they can reposes? I think they do this to intimidate people. They have not called or mailed me anythingjust started showing up at my door while I am typically at work.


I think they come out because they try to scare people. I have not called them to explain because in the past they have tried to intimidate me. I noticed today that I got a call from a restricted number at 8:45 p.m.no message was left. I think they must not be able to come to your home after 9 p.m. at night or before 9 a.m. in the morning.


How late can they come to your house? Or how early? To my understanding even if it charges off you can still reinstate it for a feedoes anyone know what that is?

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#7 Author of original report

Update

AUTHOR: anonymous - (USA)

I talked with the district manager Charles Walsh last weekend and we were able to come to an amicable agreement.  He was very professional and courteous and I was glad that we were able to put an end to my dispute.  Thanks again Charles for taking the time to work with me on this situation.

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#8 UPDATE Employee

our side of the situation

AUTHOR: charles - (USA)

Aaron's side of this situation is that any item that is purchased is put on a lease and 50% of the payment comes off the original cash price plus taxes. so we always work off that cash price number. Now if the merchandise gets damaged and we can not return it from a customer we still hold that customer to their original lease that they signed with us.

 When a customers renewal date has lapsed we start calling to work out the arrangements with that customer. If the customer contacts us first we wouldn't even have to call them or anyone else to leave messages for them. All we ask is for the customer to keep in touch with us. The 10.00 fee for in home collections is on the lease paperwork and can always be avoided by again contacting the store. Also just to let everyone know our procedures are fair.

first: we mail a statement 5-9 days prior to  payment  due date.

second: we have an auto dial system that calls once a day to contact the customers.

third: our staff calls twice a day to reach the customer and leaves a message to call   the store

last: we also mail out another letter at 10 days from the renewal date to the customer.

now if we do all these and then still do not hear from the customer we go to the customers home for contact.

 

 

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#9 UPDATE Employee

our side of the situation

AUTHOR: charles - (USA)

Aaron's side of this situation is that any item that is purchased is put on a lease and 50% of the payment comes off the original cash price plus taxes. so we always work off that cash price number. Now if the merchandise gets damaged and we can not return it from a customer we still hold that customer to their original lease that they signed with us.

 When a customers renewal date has lapsed we start calling to work out the arrangements with that customer. If the customer contacts us first we wouldn't even have to call them or anyone else to leave messages for them. All we ask is for the customer to keep in touch with us. The 10.00 fee for in home collections is on the lease paperwork and can always be avoided by again contacting the store. Also just to let everyone know our procedures are fair.

first: we mail a statement 5-9 days payment is due.

second: we have an auto dial system that calls once a day to contact the customers.

third: our staff calls twice a day to reach the customer and leaves a message to call   the store

last: we also mail out another letter at 10 days from the renewal date to the customer.

now if we do all these and then still do not hear from the customer we go to the customers home for contact.

 

 

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#10 UPDATE EX-employee responds

harrassing calls

AUTHOR: Nate in Citrus - (USA)

We are trianed to be persistant and CALL FOR MONEY.  We have a list of calls that we MUST call through three times a day inclucding work, family and friends.  The referals used on the application will be as bothered as the customer.  Sometimes more because the customers WONT answer our repeated calls but the referals will.

 

email ken.butler@aaronrents.com for help

 

 

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#11 Consumer Comment

ruthless

AUTHOR: Anon - (USA)

These people are trained to harrass you until you pay one way or the other.  I would contact an attorney as well as calling the head office and letting them know the name of the employee who threatened you.  Also call the BBB
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#12 Author of original report

Illiterate

AUTHOR: anonymous - (USA)

Obviously the above comment was written by an employee of Aarons.  The bill was paid, Read the story next time moron!!

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#13 Consumer Comment

Or--

AUTHOR: Ramjet - (U.S.A.)

Or on the other hand, you could just pay your damn bill and they'll leave you alone. Simple!
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#14

This is common among these rent to own bottom feeders

AUTHOR: Inspector - (USA)

They are mobsters, also they are in violation of the law.  If you have proof of these notes on the door and the information given to your neighbors, you have a recourse.  SUE THEM!  Don't let these scumbags get away with it.
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#15

FInance charge

AUTHOR: Ashley - (U.S.A.)

You do realize you pay more at rent to own right?

So a 1000$ tv will end up costing you like 1600$ because of the finance charges. That's what happened on your TV stand. It was retail 150$ but you owe the finance charges for it. That's how these places rip you off. 

So you do owe that full 128$ on the TV stand. It is horrible how they go about trying to collect their money, but if they weren't so aggressive no one would live up to their contract.
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