• Report: #734140

Complaint Review: Aaron's Rent To Own

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  • Submitted: Fri, May 27, 2011
  • Updated: Fri, May 27, 2011

  • Reported By: Layne — Taylor Texas United States of America
Aaron's Rent To Own
112 west Lake Dr Taylor, Texas United States of America

Aaron's Rent To Own Doesn't want to repair warranty items and or plays games so you get upset enough so you give up and they make money. Taylor, Texas

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I purchased 2 Franklin power recliners from Aarons and 3 months ago one of the
chairs leg rest broke. It took the repair guys a month to get out to my
house. Then said it would take 2 weeks to get the part and then they
would have to schedule to come out which would take about another month.
Now they did let me borrow a chair that was half the size of the one I
had. So I was so upset I told them to take the chair. So they took the
loner and the broken chair. Two months later the other chair is making a
popping sound when you recline. I called Aarons and they sent a guy
that works at the store out and he looked and it and heard it popping
when it would recline and we both couldn't see where the sound was
coming from. He said he would tell the manager and she would have to
make the call on what to do next. I didn't hear from them for a week and
I called Aarons and the guy that had came to my house was there but the
manager wasn't. I talked to him and he said that he had told the
manager and she was suppose to take care of it. He said they would call
me the next day and I waited. Two days later I called and the guy I had
talked to and he no longer works there. I have ask to speak to the area
manager and he won't return my calls. The area manager I spoke to last
time who ask me to please let them have another chance no longer works
there. I went up to there office and the manager suggested that I should
look into a manual reclining chair. She showed me one and I ask her how
much they would sell it to me for, since all I owe on the one that is
still under warranty is 3 or 4 payments. She said she would have to call
her manager. The one that won't return my call. She came back and said
they would take 15% off. Is this a joke? I owe 3 or 4 payments and the
chair is still under warranty! How long will I have to wait to hear from
someone and how long will they take to fix the recliner and if they fix
it will it be patched so that as soon as I pay the last payment it
breaks down again? Then they will say, "Opps sorry your warranty is
gone."

This report was posted on Ripoff Report on 05/27/2011 05:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Rent-To-Own/Taylor-Texas-76574/Aarons-Rent-To-Own-Doesnt-want-to-repair-warranty-items-and-or-plays-games-so-you-get-u-734140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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