• Report: #1065492

Complaint Review: Aarons Rental

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  • Submitted: Tue, July 09, 2013
  • Updated: Tue, July 09, 2013

  • Reported By: geri1831 — Paducah Kentucky
Aarons Rental
3101 Irvin Cobb Drive Paducah, Kentucky USA

Aarons Rental A rip off for payment I made Paducah Kentucky

*UPDATE Employee: Aaron's Cares - Response

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 I rented a washing machine from Aarons in Paducah KY. I have made all my payments on time except one and it was on a weekend. I made it on Monday. When I called the office I was told that I would not be charged a late fee.

Today I recieved a call from Kim saying my account was past due. I am due on the 15th of the month. Today is the 9th. Kim was very rude and I got rude as well. I called the store to try to speak to another person. someone named Matt got on the phone. I asked for the phone number of Aarons headquarters and Kim took the phone. I was not able to get the phone # I requested and I was not able to speak with anyone that would help me.

I have my bank statements and I am no behind on my payments.

 

 

 

 


This report was posted on Ripoff Report on 07/09/2013 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Rental/Paducah-Kentucky-42003/Aarons-Rental-A-rip-off-for-payment-I-made-Paducah-Kentucky-1065492. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Aaron's Cares - Response

AUTHOR: Aaron's - ()

Dear geri1831,

Thank You, for your feedback and I apologize for the negative service you received from the Associates at the Paducah store. Please know that customer service is Aaron’s #1 priority and I appreciate you bringing these types of issues to my attention. 

Your feedback has been forwarded to the Regional Manager of this location. If you could please contact me at 678-402-3403 or by email at Response@aarons.com and reference your name, the best contact phone number / email to reach you, and any additional details, I'd greatly appreciate it. 

Thanks, 

Jessica

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