• Report: #242645

Complaint Review: Aaron's Sales And Lease Ownership - Aarons - Aarons Rents - Aarons Rent To Own

  • Submitted: Fri, April 06, 2007
  • Updated: Thu, December 18, 2008

  • Reported By:Anderson South Carolina
Aaron's Sales And Lease Ownership - Aarons - Aarons Rents - Aarons Rent To Own
Hwy 28 Bypass Anderson, South Carolina U.S.A.

Aaron's Sales And Lease Ownership - Aarons - Aarons Rents - Aarons Rent To Own ripoff Inaccurate Accounting Records Rude Illiterate Harrassing Crooked You Name It Manager Ben Anderson South Carolina

*Consumer Comment: Contract or Not?

*UPDATE Employee: brian

*UPDATE Employee: No Further Comments

*Consumer Comment: Why?

*Author of original report: WRONG-I KNOW BETTER

*UPDATE Employee: Issue Resolved

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I have been a customer of AArons for maybe a year. I got a bunch of merchandise, and they have numerous "agreements". I bought a Bedroom Suite for myself and my children as well. As well as a dining room table, and a Dell Projector. I got the projector first, and the due date for its payment is the 15th of the month. The other agreements have a due date of the 1st. First they were supposed to order my furniture for the kids bedroom. They dropped the ball and took a week and a half to do this. Then when they ordered it, it was the wrong thing. So we decided to get a different set. Once it arrived, we noticed inside the drawers were a bunch of stickers, and even a dirty sock! They have this furniture listed as new on the agreement. They were charging us for new furniture when it was clearly used. I informed them that if I was going to pay new prices, I wanted new merchandise. They came to exchange it, and brought me furnture that was in worse shape than what I had. Fed up, I didnt want to deal with it anymore. After about a month, the top rail on one of the dining room chairs fell off.I called store and Ben suggested gluing it......Its a table that cost me over $2000.....I am not going to glue it. Then he said they would come out and replace the chair, which they never did.

I finally called them and told then to come and get the d**n thing, and I would buy another one elsewhere. Every month they either send me a bill for one agreement, or not one at all. I pay the same amount each month, around the same time. I have bank statements to prove this. I write on the check....for furniture only....not projector. Then they cash the check, and call me 14 times a day along with all of my family members, and employer. They say I owe money on the furniture, which is untrue. I owe money on the projector, and I told them once they got the furniture agreements straight, I would return the projector. They had been applying funds from my checks to the projector, which had a totally different due date. I told him the furniture was paid to date, and once it shows a zero balance again, I would return the projector. He said he cant apply funds only to the furniture, and I wrote on the check furniture only. I also included a note that said if there was a problem, to not cash the check and to call me. They cashed it anyway....They show up at my house sometimes as late as 10:00PM, waking my very young children. They bang on the door with great force for a period of not less than 30 minutes. Then sit in my driveway with their loud truck running for over another 30 minutes. I wrote the home office and told them the next time a truck pulls into my driveway, I would lock the gate behind it, and it would not leave until the next day when the gate was opened. Then I asked Ben to have DM call me......he never did. Even one of the other associated acknowledges that we are right.....and they are wrong. His name is Kevin. Although he probably is no longer there, as they hire and fire daily. Ben is rude, incompetent, and unprofessional.

He needs to be the manager of a mens bathroom in a hotel somewhere....not in a retail store. We have been served papers to go to court to return the merchandise....which is paid up to date according to our records, with the exception of the projector. As I mentioned earlier,I told them once my account was right, I would return it. I am not going to give it back only for them to tell me I owe money on my furniture. Do you blame me? I would love to know if anyone in the Anderson, SC area have had the same problems, with the same store....if so then add to this message. This company needs to be closed. I am shocked to see all of the other reports too......stating very similar situations. This seems to be all the proof that someone would need to do something. I have all bank statements, and copies of checks to prove my case....and even on those checks, it says....FURNITURE ONLY.....any problems, call me and do not cash this check.

Brian
Anderson, South Carolina
U.S.A.

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This report was posted on Ripoff Report on 04/06/2007 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Sales-And-Lease-Ownership-Aarons-Aarons-Rents-Aarons-Rent-To-Own/Anderson-South-Carolina-29621/Aarons-Sales-And-Lease-Ownership-Aarons-Aarons-Rents-Aarons-Rent-To-Own-ripoff-Inac-242645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment

Contract or Not?

AUTHOR: Timothy - (U.S.A.)

I have read this story and as a Arrons customer I had a comment.
First I am glad to hear there was a settelment between Arrons and the customer. But as for the last coment made intitled "brian":
Above all, why did you send a used set of furnature to a customer when they were suposed to get new? Wether the customer reconised it upon delivery or not that was the first step of deception. You knew it was used. "All" of Arrons agreements are a binding and seperate contract. Unless stated in the contract made by Arrons and signed by the customer, that any payment has to be applied to the latest leasing agreement you are binded by law to apply the payment labled furnature payment to just that agreement. Then deal with the late agreement according to your polocies. The gentelman had no right to hold your property., (the projector) and should have been dealt with accordingly.

Just my 2 cents:
Thank you,

TIM
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#2 UPDATE Employee

brian

AUTHOR: Be Nice - (U.S.A.)

There is more to this story than meets the eye. Here would be a simple solution from the get go....if i got merchadise from a company that had a sock in it, I would have not let them deliver it in the first place. 2nd, if for any reason that the furniture was late and the projector was not, and even if the check was labeled "projector" or vice versa, I would have applied it to the latest agreement. And then on top of that, you hold the projector for ransom???? And then u had to waste money on this issue in court????? Sounds like a typical customer. This is rent to own brian not retail, the customer is not always right just cause they label a check....like i said, there is more to this than meets the eye.....Merry Christmas
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#3 UPDATE Employee

No Further Comments

AUTHOR: Kzaccardivpasst - (U.S.A.)

All documentation is in the customer's file to support our company's comments. As well as the validity of the customer's lack of obligation. We also have on file a copy of a letter sent by customer to our AHSC, that also validates company's comment. It is unclear to us why customer would post comments as if an employee. As a representative of Aaron's I feel we have fulfilled our defense of this unwarranted complaint. No further updates will be posted on case number 242645. Any further issues in reference to this matter or any other matter may be addressed through our Divisional Office at 704-845-5064 like stated in previous rebuttal
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#4 Consumer Comment

Why?

AUTHOR: Bart - (U.S.A.)

Why are you now posting as an employee and your original complaint was as a customer?
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#5 Author of original report

WRONG-I KNOW BETTER

AUTHOR: Brian - (U.S.A.)

I know for a fact that we were overcharging these customers. I also know that it wasn't that they were unable to fulfill their obligations, rather we had our books wrong and they knew it. They were not going to pay more than they had originally agreed on, and with good reason. They also filed a lawsuit against our company, at which time the issue was resolved out of court. Not sure what idiot posted the first rebuttal, but that is typical of Aaron's employees.
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#6 UPDATE Employee

Issue Resolved

AUTHOR: Kzaccardivpasst - (U.S.A.)

Brian and Sara were unable to reach their obligations to Aaron's shortly after becoming new customers. They became offended when Aaron's simply was unable to conduct business on their terms. After sending a right to cure collections letter Brian made contact with our store. The store sat down with Brian and came to a mutual resolution. We also added Brian to the agreement to avoid any future misunderstandings. All service issues were resolved in a timely fashion and we have had no other issues since this took place in March. If this customer or any other customer has any concerns reference to this matter or any other matter please feel free to contact our Divisonal Office at 704-845-5064
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