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  • Report: #424865

Complaint Review: Aarons Sales And Leasing OR Aspen Way Enterprises

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  • Submitted: Mon, February 16, 2009
  • Updated: Tue, February 17, 2009

  • Reported By:Erie Colorado
Aarons Sales And Leasing OR Aspen Way Enterprises
216 W. Horsetooth Rd. Fort Collins, Colorado U.S.A.

Aarons Aarons Sales And Leasing OR Aspen Way Enterprises Unauthorized withdrawl from my bank account via debit card Fort Collins Colorado

*Author of original report: In Process of being resolved by regional manager

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Aarons debited our account twice now unauthorized for a total amount of $292.72. The first time the charge was taken off our account on 1/27 and again on 2/16. These charges were not authorized and on 1/27, the bank did charge us $68.00 in insufficient fund charges due to Aaron taken $$$$ out unauthorized. I decided not to get the money back via bank as I had planned on paying our past due amount within 3 days; however, now where it has happened again. This should not be able to happen. They are not aloud for once to save debit card numbers ---- those kind of "managers" that work at those kind of stores, can not be trusted with such information. Probably reselling it to other low-life employees or friends. When my husband and I talked to the sales clerk, he was very unprofessional and said, well we have a credit card number and we can debit your accout if you are late. This is not true and I am certain there is a law that forbids such actions. The first time I called, he did say that if I would come in and pay my past due, they would credit our account back. Today, the most unfriendly and negative manager said it will take 10 days to get the money back and after some not so professional conversation, the manager hung up.

In addition, the amount that is suppose to be due every month is $129.07 and not 146.36. The contract only mentions a $5.00 late charge,which would bring the total due to 134.07. They never came to the house to remind us and therefore don't have legal grounds on collecting an additional $10.00 $146.36 is the amount Aarons took unauthorized out of our bank account on 1/27 and today again on 2/16. In these tough economic times, it is bad enough that we have to purchase household items this way, but to be victim of unauthorized charges and the worst customer service ever is just not acceptable.
Who is willing to take legal actions?

Wood
Erie, Colorado
U.S.A.

This report was posted on Ripoff Report on 02/16/2009 08:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Sales-And-Leasing-OR-Aspen-Way-Enterprises/Fort-Collins-Colorado-80525/Aarons-Aarons-Sales-And-Leasing-OR-Aspen-Way-Enterprises-Unauthorized-withdrawl-from-my-ba-424865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

In Process of being resolved by regional manager

AUTHOR: Wood - (U.S.A.)

I have emailed all board members and upper management teammembers as well as the legal department for Aarons and that did help.

The regional mgr came down from SD to invistigate the next day and he fired the general manager at the Fort Collins store as well as talked to the Lessee to start the process of reimbursement and so forth.

We have decided to go with a buyout right away in order to not have to deal with this particular store again.
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