• Report: #235318

Complaint Review: Aarons Sales & Lease Ownership

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  • Submitted: Fri, February 09, 2007
  • Updated: Thu, November 29, 2007

  • Reported By:Des Moines Iowa
Aarons Sales & Lease Ownership
3225 SE 14th Street Des Moines, Iowa U.S.A.

Aarons Sales & Lease ripoff Ownership Harassing phone calls Des Moines Iowa

*UPDATE Employee: I can already see

*UPDATE Employee: Simple Solution

*Consumer Comment: Calling All Day is Not The Answer

*Consumer Comment: Calling All Day is Not The Answer

*Consumer Comment: Calling All Day is Not The Answer

*Consumer Comment: Calling All Day is Not The Answer

*Consumer Comment: Please remember the contract you signed

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I do not recommend doing business with this company as they have very poor customer service and I feel they are harassing us. We were a couple of days late on our payment and we started getting phone calls at our home at least three times a day and sometimes more. Even after speaking with the company to confirm when payment will be made, we still continued to get the phone calls. My sister was also getting calls from them and requested that they take her name off their calling list. They seemed to ignore her request and continued to ask her questions until she finally become somewhat stern and demanded they quit calling. They even showed up at our door once and delt with our 10 year old son and left a notice with him to give to us. How crappy is that???

Kimberly
Des Moines, Iowa
U.S.A.

This report was posted on Ripoff Report on 02/09/2007 02:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-Sales-Lease-Ownership/Des-Moines-Iowa-50320/Aarons-Sales-Lease-ripoff-Ownership-Harassing-phone-calls-Des-Moines-Iowa-235318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I can already see

AUTHOR: Be Nice - (U.S.A.)

Are you the kind of customer that hides in the other room while making your 10 yr old answer the door or the kind that leaves there 10 yr old home alone and answer doors to complete strangers? Sounds like a typical non to me..The name of the game is contact. If you can not keep contact with us even after one day, why should we not chase the companies money? What if you were paid on how you can collect money? Just follow the simple rule.....make your payment on or before your due date......that will solve all your phone calls.....Merry Christmas
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#2 UPDATE Employee

Simple Solution

AUTHOR: Spur21 - (U.S.A.)

many consumers fail to realize that we as collectors deal with hundreds of customers on a daily basis that offer every excuse in the book of why they are unable to make their payment on time. It is out of sheer courtesy to our customers that we hold accounts for dates that are more convenient to them. If the customer fails to show up or contact the store on or by the agreed time and date then the calls will start again until contact is made with the customer. The corporate automated dialer dials once a day to the customers home#, the store is charged for every call the dialer makes so it is definitely set up for just once per day. Discounts can be given at the time the request is made and should be no reason why it hangs for several days or even weeks. We strive to treat all customers with courtesy and respect and if you are not, I suggest you contact the regional manager of that store.
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#3 Consumer Comment

Calling All Day is Not The Answer

AUTHOR: Toni - (U.S.A.)

Nichole: I respect you defending your husbands job. However; in the real world things happen, like deaths in the family, family emergencies, etc. I beleive that the main office that controls these recording devices should not have them set to call homes all day. One message is as good as 10 in the same day.

Sometimes you have to put yourself in the other persons shoes instead of being a corporate bully.

Everytime a new item is rented a coupon off is given to the customer. Does Aarons put it in the computer immediatly, NO, they wait weeks and the annoying phone calls begin until the database is updated. Is this the consumers fault?
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#4 Consumer Comment

Calling All Day is Not The Answer

AUTHOR: Toni - (U.S.A.)

Nichole: I respect you defending your husbands job. However; in the real world things happen, like deaths in the family, family emergencies, etc. I beleive that the main office that controls these recording devices should not have them set to call homes all day. One message is as good as 10 in the same day.

Sometimes you have to put yourself in the other persons shoes instead of being a corporate bully.

Everytime a new item is rented a coupon off is given to the customer. Does Aarons put it in the computer immediatly, NO, they wait weeks and the annoying phone calls begin until the database is updated. Is this the consumers fault?
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#5 Consumer Comment

Calling All Day is Not The Answer

AUTHOR: Toni - (U.S.A.)

Nichole: I respect you defending your husbands job. However; in the real world things happen, like deaths in the family, family emergencies, etc. I beleive that the main office that controls these recording devices should not have them set to call homes all day. One message is as good as 10 in the same day.

Sometimes you have to put yourself in the other persons shoes instead of being a corporate bully.

Everytime a new item is rented a coupon off is given to the customer. Does Aarons put it in the computer immediatly, NO, they wait weeks and the annoying phone calls begin until the database is updated. Is this the consumers fault?
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#6 Consumer Comment

Calling All Day is Not The Answer

AUTHOR: Toni - (U.S.A.)

Nichole: I respect you defending your husbands job. However; in the real world things happen, like deaths in the family, family emergencies, etc. I beleive that the main office that controls these recording devices should not have them set to call homes all day. One message is as good as 10 in the same day.

Sometimes you have to put yourself in the other persons shoes instead of being a corporate bully.

Everytime a new item is rented a coupon off is given to the customer. Does Aarons put it in the computer immediatly, NO, they wait weeks and the annoying phone calls begin until the database is updated. Is this the consumers fault?
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#7 Consumer Comment

Please remember the contract you signed

AUTHOR: Nichole - (U.S.A.)

I am the wife of an employee who works for this Aarons store. My husband comes home and tells me about situations like this all the time, he is so frusterated about it. I have also read the contract/lease paperwork as I have an account myself. As long as you make your payment before or on the duedate you have renued the lease and the merchandise is considered yours, but when you are late the lease is broken and ownership reverts back to Aarons. When the lease is broken they have every right to call and talk to you or even reclaim their merchandise. Some of the calls made to late customers come from a machine at the main office and can not be controlled at store level. My opinion is you signed a contract to pay on time, so please be responsible and pay on time.
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