- Report: #966679
Complaint Review: Aarons sales and leasing
| Aarons sales and leasing 2550 S Santiam HWY
Lebanon, Oregon United States of America |
|
Aarons sales and leasing Refused my payment wants my tv back. Lebanon, Oregon
*UPDATE EX-employee responds: Responsibility And Ownership
*Author of original report: May or May NOT haunt me
*Consumer Comment: Clueless in Oregon
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This report was posted on Ripoff Report on 11/08/2012 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-sales-and-leasing/Lebanon-Oregon-97355/Aarons-sales-and-leasing-Refused-my-payment-wants-my-tv-back-Lebanon-Oregon-966679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE EX-employee responds
Responsibility And Ownership
AUTHOR: quietone6786 - (United States of America)
SUBMITTED: Thursday, January 03, 2013
If the accounts were under your name, YOU are responsible for ALL the merchandise. If your daughter took the merchandise. That's how Aarons looks at your account. Even though your daughter was responsible for her portion it ultimately came down to you.
Yes perhaps there was even two or three different debit cards, the merchandise was to the primary person of the household. What should've happened was when your daughter moved out, she needed a separate order form with the new address and under her name.
What most people don't know or fail to realize, after the 1st or 15th whenever the payment is due, even one day after the merchandise is NOT YOURS it belongs to AARONS until the term is over and Yes in the contract states that ARRONS does have the RIGHT to retrieve their merchandise. They are more than considerate to allow a grace period of 5 days. After that, there is a renewal fee, NOT a late fee, in which the manager decides whether to renew the lease agreement or terminate it, Not the customer. The time of rental of the merchandise has elapsed.
My job was to call at 8am to 11am on accounts that were passed due. You won't believe how rude people can be about me asking them about payment but I understand they don't like bill collectors however I'm very polite and always wanted to work with people. Unlike some managers, I'm extremely understanding and provide outstanding customer service. What I don't like is for people to dictate to me that they want to keep merchandise that they simply can't afford.
That's not the case here. However, if your daughter wasn't making her contribution, its still a troubled account. What happens if they can't retrieve the merchandise within 60 days past due, its considered a skip. Corporate will then file suite pending if they decide to do that. I know my Aarons did that. But again its a case by case basis. I think Aarons manager decided not to renew the lease due to the other accounts.
#2 Author of original report
May or May NOT haunt me
AUTHOR: darlene - (United States of America)
SUBMITTED: Friday, November 16, 2012
#3 Consumer Comment
Clueless in Oregon
AUTHOR: Flynrider - (USA)
SUBMITTED: Friday, November 09, 2012
Did you think they just wanted your autograph for their collection? Do you know what it means when you sign a rental contract?
It means you are ultimately responsible for paying the bill. Your willy nilly signing of numerous contracts for other people and your surprise at the result make it clear that you have no idea what you were doing.
" I understand as it is like a co-signer. For that I would think a civil matter but I do not understand how they could take my monthly payment that was for my TV alone and put it toward my daughters TV and laptop. "
Here's how it works. You signed contracts for yourself and two other people. If either of those two do not pay as promised, your signature guarantees it will be payed by you. Your daughter did not pay, which means you have to pay for your stuff AND her stuff. You didn't, so they want their items back. Are you seeing the connection between signing the contract and being responsible for the payment.
" So if I cosigned for a car for my daughter and she failed to pay a company would take my car too for nonpayment, or take my car payment and put part of it on her contract. "
Loans are entirely different. You didn't take out a loan to buy the stuff you got from this company, you were renting it. When you rent and don't pay, the owner of the goods takes them back.
I'm stunned that you think they should let you keep your items at the same time that you have defaulted on your daughter's items. Are people really this dim?

