• Report: #966679

Complaint Review: Aarons sales and leasing

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  • Submitted: Thu, November 08, 2012
  • Updated: Thu, January 03, 2013

  • Reported By: darlene — lebanon Oregon United States of America
Aarons sales and leasing
2550 S Santiam HWY Lebanon, Oregon United States of America

Aarons sales and leasing Refused my payment wants my tv back. Lebanon, Oregon

*UPDATE EX-employee responds: Responsibility And Ownership

*Author of original report: May or May NOT haunt me

*Consumer Comment: Clueless in Oregon

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IN April I went with my daughter to to rent a tv and computer. While I was there I decided that I wanted a TV. We were informed we would have different contracts and use our debit cards for automatic withdraw but that I had to sign a contract for her as she is in my home and there can only be one address for delivery. When we returned home my boyfriend went and got a laptop with his own contract and debit card for payment and again I had to sign as can only be one address. My daughter had some issues and left my home with her items. I informed Aarons of this and they just kept coming to my house. My boyfriend kept his laptop for the 5 months and paid on time then returned it. My payments have been taken out of by bank account every month until this month. One of the service men came to my home today and said he was there to pick up 2 TVs! He called the office on his cell phone to find out why he was to pick up my TV and why they did not take out my payment this month then I spoke to a person who said MY payments were divided between all 3 items and they were not going to continue with my contract and they had to have my TV. She gave me the number to a person to call in Albany Ore. which I did. When he called he said I had to return my daughters TV and laptop or they were taking mine because I signed a contract too. I understand as it is like a co-signer. For that I would think a civil matter but I do not understand how they could take my monthly payment that was for my TV alone and put it toward my daughters TV and laptop. So if I cosigned for a car for my daughter and she failed to pay a company would take my car too for nonpayment, or take my car payment and put part of it on her contract. So they took my payments for 6 months and because they cant get hers they are going to take mine.

This report was posted on Ripoff Report on 11/08/2012 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons-sales-and-leasing/Lebanon-Oregon-97355/Aarons-sales-and-leasing-Refused-my-payment-wants-my-tv-back-Lebanon-Oregon-966679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Responsibility And Ownership

AUTHOR: quietone6786 - (United States of America)

One Aarons should have explained it to you better. I use to work at the Aarons in Valparaiso Indiana and I did everything Except General manager.

If the accounts were under your name, YOU are responsible for ALL the merchandise. If your daughter took the merchandise. That's how Aarons looks at your account. Even though your daughter was responsible for her portion it ultimately came down to you.

Yes perhaps there was even two or three different debit cards, the merchandise was to the primary person of the household. What should've happened was when your daughter moved out, she needed a separate order form with the new address and under her name.

What most people don't know or fail to realize, after the 1st or 15th whenever the payment is due, even one day after the merchandise is NOT YOURS it belongs to AARONS until the term is over and Yes in the contract states that ARRONS does have the RIGHT to retrieve their merchandise. They are more than considerate to allow a grace period of 5 days. After that, there is a renewal fee, NOT a late fee, in which the manager decides whether to renew the lease agreement or terminate it, Not the customer. The time of rental of the merchandise has elapsed.

My job was to call at 8am to 11am on accounts that were passed due. You won't believe how rude people can be about me asking them about payment but I understand they don't like bill collectors however I'm very polite and always wanted to work with people. Unlike some managers, I'm extremely understanding and provide outstanding customer service. What I don't like is for people to dictate to me that they want to keep merchandise that they simply can't afford.

That's not the case here. However, if your daughter wasn't making her contribution, its still a troubled account. What happens if they can't retrieve the merchandise within 60 days past due, its considered a skip. Corporate will then file suite pending if they decide to do that. I know my Aarons did that. But again its a case by case basis. I think Aarons manager decided not to renew the lease due to the other accounts.
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#2 Author of original report

May or May NOT haunt me

AUTHOR: darlene - (United States of America)

When I signed all three contracts it was explained it was for delivery to one house. Since my daughter has not paid, I agree that IT MAY come back to haunt me for Her contract But since my payments were always paid I do not understand why stop mine. I Rented with the intent of Buying mine for the full contract. I must have something on my side as I have been advised to allow them to take mine and have no further contact and let my attorney handle it. In Oregon I have the right to renew my contract , all payments have been made on time. My personal contract had my debit card the same as the other two had theirs. This started in April and now in Nov. They make this decision to inform me that my debits have been divided among three accounts and will not renew mine seems strange.
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#3 Consumer Comment

Clueless in Oregon

AUTHOR: Flynrider - (USA)

" When he called he said I had to return my daughters TV and laptop or they were taking mine because I signed a contract too. "

   Did you think they just wanted your autograph for their collection?    Do you know what it means when you sign a rental contract?

   It means you are ultimately responsible for paying the bill.    Your willy nilly signing of numerous contracts for other people and your surprise at the result make it clear that you have no idea what you were doing.

"  I understand as it is like a co-signer. For that I would think a civil matter but I do not understand how they could take my monthly payment that was for my TV alone and put it toward my daughters TV and laptop. "

  Here's how it works.   You signed contracts for yourself and two other people.   If either of those two do not pay as promised, your signature guarantees it will be payed by you.    Your daughter did not pay, which means you have to pay for your stuff AND her stuff.  You didn't, so they want their items back.    Are you seeing the connection between signing the contract and being responsible for the payment.

"  So if I cosigned for a car for my daughter and she failed to pay a company would take my car too for nonpayment, or take my car payment and put part of it on her contract. "

  Loans are entirely different.   You didn't take out a loan to buy the stuff you got from this company, you were renting it.   When you rent and don't pay, the owner of the goods takes them back.

   I'm stunned that you think they should let you keep your items at the same time that you have defaulted on your daughter's items.   Are people really this dim?
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