- Report: #1131089
Report - Rebuttal - Arbitrate
Complaint Review: Aaron's
Aaron'sMineral Wells, Texas USA
Aaron's Aaron's WILL NOT work with you, even when there is a Death in the Family. Pathetic is you ask me! Mineral Wells Texas
*Author of original report: Aaron's Cares - Response...HAHAHAHAHA
*UPDATE Employee: Aaron's Cares - Response
*Author of original report: The "OPINION" of Credit 900-Robert!.....
*Consumer Comment: Not a RipOff..and here is why..
*Author of original report: Corrections
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I went to Aaron's to get a Dining Table / chairs / Hutch for my Mom. I wanted to pay it off quickly, so I could also get her a Washer and Dryer. So I purchased the Dining Room Suite with the 120 SAME AS CASH contract. I made a downpayment and continued to make VERY large payment of $700.00 $500.00 etc and on the 3rd Month I was ready to pay off the entire price.
However my brother's wife passes suddenly and our whole family was consumed with tons of things that needed to be done. When I did have time to think about my Bills, I noticed I was (2) days past my 120 days. So I drove to Aaron's to pay off the contract and of course they said I missed my 120 days, I explained the death and asked if they could PLEASE understand and help me out. The person in charge said to give him a few days and he would ask his boss and told me that he believed that because of the circumstances that it should be fine, So I even went ahead and paid something on it that day.
I waited and a week went by. I went back to the store and asked if they had an answer, again they said they had not had time to speak with anyone, this went on for another Month, so I continued to make payments. Another Month passed and still I got no answer. I even got another boss to tell me to let him handle it, he would escalate the process. Once again, Nothing.
By now my Mom needed a washer and dryer, so instead of being able to do the sane 120 SAME AS CASH for it, I had to do a Monthly, because my Disability does not pay enough to make Two Large Payments at once. Finally last Month I went in to see for a definate Answer. I got this....
Well You Know (90 Days IS 90 DAYS)!!!!! I have never been so shocked by the lack of Compassion or a Company willing to help someone out. (2) DAYS away from paying it ALL off and they would NOT HELP me!!! Now I owe Hundreds and Hundreds of dollars in finance fees!
Bad Company Practices.....Heck I did NOT get my entire dining room when they said, I had to wait on 2 chairs that came weeks later. Sat in there store a week before they brought them over and put them together in my front yard.... VERY unprofessional!!
This report was posted on Ripoff Report on 03/16/2014 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aarons/Mineral-Wells-Texas-76067/Aarons-Aarons-WILL-NOT-work-with-you-even-when-there-is-a-Death-in-the-Family-Patheti-1131089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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