My son decided he wanted to purchase a laptop computer in December of 2007. Being an 18 year old he was impatient and would not wait until he had the money saved up, so I took him to Aaron's. I had purchased a computer from them previously and even with a few glitches I felt it would be OK.
My son picked a Compaq computer and I signed the agreement. Even though it was in my name he made the payments. He never, not once, missed a payment nor was he ever late. The computer paid off on December 1, 2008. He was excited.
Well, the computer went out one week later on December 7. I phoned the store and spoke with Brittany Powell, sales manager. She said the computer had an extra 60 day warranty by Aaron's. I took the computer in on December 8.
On December 15 I received a call by Lacy stating that the computer was back. My husband went to the store and picked it up. He inquired of Brittany what the problem was and she made the comment that for some reason the work invoice was not with the computer and that seemed strange to her. Again, my son was excited to have his computer back. False warning. It still was not working. It was doing the exact same thing. I called Brittany back and she said to bring it back in. My husband took the computer right back to the store.
I had to call the store several times a week to find out what was going on with the computer, each time I spoke with Brittany and she assured me that Mr. Porter of Porter's Computer repair was working on the problem. She stated that the mother board had went out and he had to order another one.
Well, this went on for 3 additional weeks and on January 8th I picked the computer up for the second time. This time there was an invoice(real or not I have no idea)with the computer. It stated that a new motherboard had been installed in the computer.
Ha ha. The computer did the same exact thing. I called the store back and took it back to them on January 9th. At this point I began dealing with, who I assume is the manager, Shannon. He assured me he would take care of it and have my son's computer repaired. I told him at this point I was getting fed up, and that not a single payment had been missed nor late and as a good customer I expected some action. His response to me was "what do you want to do hit me" I told him no I just wanted a computer that worked. He again assured me he would take care of it.
I waited almost a week and called back. Shannon said that Mr. Porter still had the computer. I told him it was time for something to be done. All the promises/lies had gotten old. I told him if they were not going to do anything to just let me know so I could stop making false promises to my son. He got really upset at this point and told me I should calm down. I could not even get a word in edgewise. I told him all I wanted was a computer that worked. That maybe he should cut his loses with Mr. Porter and just replace the computer. He laughed at me and said "That isn't happening" The phone call ended with again another promise/lie of my repaired computer.
Well, low and behold, I called back the next day and poof my computer was there and "repaired". I came straight home and my son hooked the computer up and within 10 minutes the exact same thing happened. I called the store back. Took the computer back in.
I guess you can see the theme. Lie say the computer is repaired. Let her come get it, let her bring it back, lie say it is repaired, let her come get it, let her bring it back in, lie say it is repaired, let her come get it etc etc etc. I have taken the computer in 4 times and it is still doing the exact same thing it was doing the first time I took it in. If you were to believe Brittany and Shannon the computer would be completely rebuilt. They say Mr. Porter put in a new motherboard, new hard drive, new fans.
I picked the computer up for the 4th time last Friday evening, right before closing. Shannon stated " if it isn't working this time I am going to drive my car through his house". Saturday morning I called and told Brittany it STILL isn't working. Nothing yet on the news of a man driving his car through a computer repair shop. She spoke with Shannon and she called me back and said they were going to try and locate another computer, just like the one my son has, and replace it.
No call Saturday evening. I called them back on Monday, January 19th, no luck. I called back Tuesday, Brittany said they had found one in the store in Pascagoula, MS. and she said she would call me as soon as it came in. Well, I called them today Friday January 23 rd and according to Brittany "the guy who usually goes over to Pascagoula for them was out today". Then why promise me on Tuesday? I could have walked to Pascagoula and back TWICE since Tuesday. I told Brittany we were going to be out running errands tomorrow, Saturday, January 24th, and that we could just go by the Pascagoula store and pick it up. Brittany said she needed to talk to Shannon and she would call be back. That was at 2pm, it is now 11:44pm and my phone has remained silent.
I have a living room suite from Aaron's that pays off on March 1st and I will NEVER walk through the doors of that place again. If they can live with themselves by lying and making false promises to loyal customers, then they really don't need my business. They are the ones who have to look in the faces of their children and try and teach morals when they have none.
I just ordered a new bedroom suited from J.C. Penney because of the way Aaron's employees lie. They will continue to get the phone calls from me about this computer until they finally tell the truth and say they have no intentions of making good on anything Aaron's promises. My son worked very hard for the money he paid for that computer and he has nothing to show for it but a contract that says paid, and a very valuable lesson about places like Aaron's and morals.
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