- Report: #397906
Report - Rebuttal - Arbitrate
Complaint Review: Abc Distributing
Abc Distributing2800 Lakeside Dr Bannockburn, Illinois U.S.A.
Abc Distributing long wait, no customer service, missing package Bannockburn, Illinois
*Consumer Comment: ABC Distribution No Complaints with me
*UPDATE Employee: abc Customer Service
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Today 12/04/08 I checked the tracking number again...no change. It still hasn't been shipped. The problem with this is that tomorrow I am moving into a new house and will no longer be able to receive mail at the address they have on file so I called them.
It took me 1 1/2 hours to finally speak to someone only to be told that they "don't know where the package is" and that "ups has had it since last week and hasn't shipped it". I was then told that there was nothing they could do and I need to check the status everyday until it ships, once it ships I can submit a claim form to ABC and get either a refund or a new package free of charge. That would be almost ok if I didn't need it well before Christmas! So most likely I will be out the $25 I spent on this order.
Oh and just to be clear they charged me $10 in shipping which is close to 70% of the cost...INSANE.
twentynine palms, California
This report was posted on Ripoff Report on 12/04/2008 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Abc-Distributing/Bannockburn-Illinois-60015/Abc-Distributing-long-wait-no-customer-service-missing-package-Bannockburn-Illinois-397906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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