- Report: #213540
Report - Rebuttal - Arbitrate
Complaint Review: Abc Distributing
Abc DistributingPO Box 905 Deerfield, Illinois U.S.A.
Abc Distributing ripoff, dishonest mailing & billing system Deerfield Illinois
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In July I received a bill for $7.09 referencing this order. The bill was for postage and I paid the bill immediately. This was the only bill I received regarding this shipment. In August I received a correspondence stating that my account was $7.09 overdue. I sent abd a copy of the cancelled check and told them I had paid the billed $7.09. In September I received another correspondence, same as the first, stating that my account was $7.09 overdue. I called them and was put on hold for an hour before Customer Service responded.
The explanation the Customer Service representative gave me was that the total initial cost of the two chairs was $25.90. Since the two chairs were sent in two separate boxes there was an additional charge of $7.09 per chair for shipping. I was never told this and was never billed for two separate $7.09 amounts, only one. Two chairs that I ordered because of the pricing factor turned out costing me over $20 each when I could have gone down the street to the local Target and bought similar chairs for under $15. My complaint is that this company seems to have rather large shipping costs which leads one to believe maybe they're making money that way as well as through product sells. Also, the costly packaging isn't effective as over the years I've ordered from abc it's been a hit and miss whether or not my items would arrive unbroken. I've continued to order from them because their items are cheaper than other companies but now, factoring in the shipping, that doesn't seem to be the case.
This report was posted on Ripoff Report on 09/30/2006 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Abc-Distributing/Deerfield-Illinois-60015-0905/Abc-Distributing-ripoff-dishonest-mailing-billing-system-Deerfield-Illinois-213540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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