About a year ago I was contacted about a debt that had to sent to Academy Collections. I set up payments and have been making payments on this debt since May, and was close to paying it off. I checked my bank statement on Feb 4,2010 and an unauthorized withdrawal had been made by Academy Collections, which is shocking to say the least considering they just had a huge lawsuit against them for doing the same thing to other people. I contacted them immediately as follows:
Called at 2:45, was sent to voicemail where I left a message
Called at 2:47, was hung up on
Called at 2:49, talked to someone and was told that I would receive a call in 30 min, never did
Called at 3:36, was hung up on
Called at 3:39, was hung up on again
Called at 3:39, was sent to the wrong extension and was passed along to her supervisor (no names given)
The one time I was really able to talk to someone, I was told that I had called on January 11, 2010 and authorized the payment to come out. I told them that I did no such thing. They said they had the recordings for that day and when I asked to hear them, they hung up on me.
I pulled up my phone bill for that month and, not surprisingly, there was absolutely no call made to them on that day. In fact, the last day that I had talked to anyone from there was on Nov 27, 2009. I contacted my bank to dispute the charge (which is currently pending) and I also contacted the FTC and filed a complaint about the matter.
No one had bothered to send me a letter or try to call me since november and for them to just take the money really irks me. I realize it was irresponsible to let a debt get so far as to be put in the hands of a debt collector, but at least I was responsible enough to try and pay it off.
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280