- Report: #457755
Report - Rebuttal - Arbitrate
Complaint Review: Acai Advanced - Live Lean For Life
Acai Advanced - Live Lean For Life41 Canal St. Lewiston, Maine U.S.A.
Acai Advanced - Live Lean For Life Got charged $89.90 even though I cancelled free trial in time Lewiston Maine
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I signed up for their free trial on 4/23/2009 after reading the ACAI ADVANCED GUARANTEE and the entire fine print in their terms and conditions. I had a credit card charge of $5.95 on 4/24/2009, which was the shipping and handling that I agreed to.
I tried the product for 7 days and because I live in a nursing home, I check my blood pressure regularly. My blood pressure went up and I stopped taking the product. On 5/04/2009 I called ACAI Advance customer service at (888) 247-5160 and spoke to Jennifer. I told her I wanted to cancel everything. She told me everything was cancelled, no problem. That was 12 days from the order date and within the 15-day free trial.
On 5/14/2009 I was charged $24.95 by Live Lean 4 Life, a separate company supposedly. After some research I realized this was the second part of the trial that is a weight loss management program. On 5/27/2009 I got the phone number from the credit card company (888) 272-6483 and also disputed the transaction with the credit card company. I called LL4L on 5/28/2009 and cancelled, conf # 516769 spoke with Jessica employee # 4850. I tried to get a refund, explained I had cancelled everything on 5/04/2009. She said that I only cancelled ACAI ADVANCED. How was I supposed to know I had to cancel them separately, she said I should of known.
On 5/28/2009 I was charged $64.95 by ACAI ADVANCED. I tried to call them, on hold for 30 minutes and they disconnected me. Called again, waited on hold over 30 minutes again. Spoke with Beni? employee # 4853, and told her I cancelled everything on 5/4/2009. She told me I had only cancelled the monthly shipment of ACAI pills being shipped automatically not the free trail. I asked to talk to a supervisor and she told me no one else could help me. I again cancelled everything conf# 424866.
You can get the same thing in any health store for less then half the price.
This is the guarantee on their web site. What do you think?
ACAI ADVANCED GUARANTEE
The 15 day Free Trial offer is designed to display the quality and effectiveness of the Advanced Acai product. This gives you the opportunity to try this remarkable program for FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you.
We want you to be pleased with our products. If it is not all you expected it to be, or you're unsatisfied in any way just contact customer service and request to cancel and you will never be billed for Advanced Acai. We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you.
This report was posted on Ripoff Report on 06/02/2009 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Advanced-Live-Lean-For-Life/Lewiston-Maine-04240/Acai-Advanced-Live-Lean-For-Life-Got-charged-8990-even-though-I-cancelled-free-trial-i-457755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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