- Report: #481456
Report - Rebuttal - Arbitrate
Complaint Review: Acai Berry Detox
Acai Berry Detoxhttp://free-trial-acai-berry.com/?gclid=CPbFwfGfrJwCFSYoawodR1iUjw Internet United States of America
Acai Berry Detox Biolabs RipOff!!! Charged our account $90 without authorization. 13 phone calls and 3 weeks on the phone to get money back. never received any product. riverside, California *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
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My husband thought he was ordering a 99 cent trial packet of vitamins. He didn't realized that he was authorizing charges of 89 dollars every other week with shipments of vitamins. When I saw the first charge of 99 cents I called and cancelled the order as we never received it. They DID NOT refund the money. then the next week, they charged my bank account 90 dollars for another shipment, when I called my bank they said I had to contact BIOLABS and cancel the autocharge to my account. They told me to be persistant as they had had a couple other people at our branch also complaining about this BIOLOABS company ripping them off.
I have made a total of 13 calls to what sounds like India and can barely understand anyone I have come in contact with. After a month and a half of nagging these people they have finally refunded my money. I am going to continue to monitor my bank account to make sure they don't charge me anymore in the future. Incidentally, we never received anything from this company in the mail and they couldn't provide me with a tracking number or anything proving that they had shipped them. I had to threaten them with a lawsuit to get them to cancel the account and refund our money.
My husband thought he could "trust" this ad because Oprah's Dr. Oz was featured in the ad as an endorser. I wonder if he realizes that he is backing a company that is ripping people off?
<b><font size=+2><font color="#0000FF">EDitor's Suggestions on how to get your money back! </font></font></b>
<b><font size=+1>HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: </font></b>
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
<b><font size=+1>DO NOT TAKE NO FOR AN ANSWER! </font></b>
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
<b><font size=+1>CHARGES TO YOUR CREDIT CARD</font></b>
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. <i>The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. </i>
And good luck Let us know how you do!
ED Magedson Founder
Author of www.ripoffrevenge.com
This report was posted on Ripoff Report on 08/17/2009 08:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Berry-Detox/internet/Acai-Berry-Detox-Biolabs-RipOff-Charged-our-account-90-without-authorization-13-phone-481456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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