- Report: #451491
Report - Rebuttal - Arbitrate
Complaint Review: Acai Berry Maxx - FX Supplements
Acai Berry Maxx - FX Supplementshttp://www.acaiberrymaxx.com/ Internet U.S.A.
Acai Berry Maxx - FX Supplements Charge your credit card and wont refund money. Internet
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I attempted several times to contact them regarding the unauthorized charges and was placed on EXTREMELY long hold times which being a new mom I was not able to stay on the phone. I also contacted my bank abouth this fraudulent charge and was told I need to provide information that I had attempted to contact the company myself to resolve the issue. So, finally one day I took the time to hold and after 45 mins. I spoke to representative to basically told me I was sh** of luck.
I demanded to speak to a supervisor and they were very hesitant to put me in touch with one. I did manage to speak to someone who at least posed as a supervisor and pleaded my case. She stated that they had no record of my returned product, but in good faith would refund me $40.00. I advised that I would happily accept that refund and contact my back to file charges for the balance. She then retracted her statement and said if I am contacting my bank they will not refund any money until the bank requires them to do so.
Guess what, my bank is not able to help me and now I can't even contact the company anymore to try to at least get the $40 back. If you go to their website they are no longer accepting order. Obviously there is something wrong and this is in fact a scam. Someone needs to do something.
New Freedom, Pennsylvania
This report was posted on Ripoff Report on 05/13/2009 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Berry-Maxx-FX-Supplements/internet/Acai-Berry-Maxx-FX-Supplements-Charge-your-credit-card-and-wont-refund-money-Internet-451491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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