• Report: #569941

Complaint Review: Acai Berry Pure - Net Nutrients - CRH Price Savers

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  • Submitted: Mon, February 15, 2010
  • Updated: Wed, March 17, 2010

  • Reported By: Tamara — Cupertino California United States of America
Acai Berry Pure - Net Nutrients - CRH Price Savers
14781 Memorial Dr. Box # 891 Houston, Tx 77079 Internet United States of America

Acai Berry Pure - Net Nutrients - CRH Price Savers Try Acai Berry Pure Scammed by "Trial Offer" of Try Acai Berry Pure to the tune of $149.95 and I get nothing in return Houston, Internet

*Author of original report: Help to get your $169. back

*Consumer Comment: YOur customer service doesnt help

*UPDATE Employee: Customer Service

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I ordered a "trial offer" of the tryacaiberrypure.com for acai berry and they are a huge scam company. The trial offer was to pay for $3.95 for the cost of the shipping for one bottle. I noticed shortly after placing the order I had a charge on my credit card for $149.95. Unknown to myself the company charges for a membership if you don't cancel within 14 days, I cancelled within 18 days.

I contacted my credit card to dispute the charge. I contacted the company via email and the reply I received gave my a phone number to call. I called that number and the sales person gave me an email address to contact and request a refund. I received an email that was less than sympathetic, to call another number for customer service if I had any other concerns. I sent a reply email asking for the company to make an exception. Included in my email was the fact that I am a substitute teacher and money is tight.

When I called the customer service number they told me the decision has been made and my refund request was denied. When I questioned the person on the other line about what I was getting for my $149.95 she told me I was not getting anything because I cancelled the membership. I just want my money back.

I will never order from this company again and if you are reading this neither should you, and tell all your friends and family too. I can't believe people actually feel good about themselves working for a company that gets money from poor unsuspecting people. 

This report was posted on Ripoff Report on 02/15/2010 06:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Berry-Pure-Net-Nutrients-CRH-Price-Savers/internet/Acai-Berry-Pure-Net-Nutrients-CRH-Price-Savers-Try-Acai-Berry-Pure-Scammed-by-Trial-569941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Help to get your $169. back

AUTHOR: Tamara - (United States of America)

I contacted the BBB also. The company is actually out of Florida not Huston as I originally thought. I also disputed the charge with my credit card company against the Acai company. I sent email after email and got the same reply as you. My credit card company was the most helpful. I did get my money back because my credit card comapny helped by contacting the Acai company too. Best of luck to you. 
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#2 Consumer Comment

YOur customer service doesnt help

AUTHOR: SS - (United States of America)

This is a plain scam. I ordered the product also for .99 and with life I got caught up with sick kids, home work, and other problems. I had one of my twins in the hospital and did not call. I was thinking like any other REAL compaines you call and they say no problem we will refund the fee. WELL they said it was unrefundable and they were yelling at me! I emailed the email they gave me, it was a waste of time, they said no. then gave me a 1-800 to call and talk to them further about it. AGAIN another waste of time, she said no, the email was telling me to call so I can get the reason for the decline. HELLO I know what they said, this is bogus and I WANT AND NEED MY MONEY BACK. I was charged 169.95, that is crazy. I agree 14 days is not enough time, but that is why it is a scam they know people will forget and that is what they are counting on.

 

i call and they tell me the same thing so it is a waste of time and i see you have seen all the scam posting about your company and all you say is to call to talk them, it is bogus.

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#3 UPDATE Employee

Customer Service

AUTHOR: kmedia - (United States of America)









Hello,

I work for Acai Berry Pure. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@tryacaiberrypure.com Monday Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.



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