- Report: #475029
Report - Rebuttal - Arbitrate
Complaint Review: Acai Berry - acaiburnextreme.com
Acai Berry - acaiburnextreme.com, New Zealand
Acai Berry Acai Berry - acaiburnextreme.com Acai Review, Acai Rippoff, Acai Scam, Acai Credit Card Fraud Auckland New Zealand
*REBUTTAL Owner of company: Apex Nutra has to Clear its Name!!
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Don't sign up otherwise you'll have your credit card debited a million and 1 times! They take years and years to refund your money too!
Don't be scammed anyone out there from Australia or New Zealand!! Trust me. DON'T EVEN WASTE your time. I'll be taking my case to 3 News here in New Zealand or Campbell Live! This is a total RIPOFFFFFF
They said they'd refund me but after 7-10 working days! still a ripoff though
Here's my phone conversation online I had with them:
Grace: Please wait for few moments, while I locate your transaction.
you: Ok great
you: There was another unauthorized transaction for NZD 91.90 on 27th July 2009
you: I did not order a repeat but you guys have debited my credit card without my authorization
you: Please explain why?
Grace: What you would like to do with your subscription.?
you: I need this money put back into our account before I report this to NZ authorities
Grace: We are unable to process that request via live chat because of your privacy and security reasons.
Grace: You can call our member support staff at our toll-free number for all return information: 866-989-8945. They are available 6 AM - 7 PM (MST), Weekdays only.
you: I didn't subscribe to anything, all I did was sign up for a TRIAL and that was it!
you: I can't call America that would cost me an arm and leg! This is really bad and I was really hoping I wouldn't have to Report this to the Credit Card Fraud Dept. but I may have to if nothing is done about this now I'm afraid
you: Who is a very senior Manager at the Member Support Staff area? Have you got an email address?
Grace: Under your details that you provide me, I find your subscription in our record.
you: If this is one of those scams! I'm reporting it, because I didn't subscribe! Did it automatically join me? This is rediculous!
Grace: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.
Grace: Have you placed any order for trail offer.
you: Yes it was for the Trial offer
you: I'm disputing these charges with the Bank and local authorities today as this is really deceiving
Grace: Can you please let me know, what your bank statement is showing?
you: It's showing 27 Jul 30 Jul 7741 Maxacaiburncom 866-9898945 Fl (USD 58.76 @ 0.6554) (Incl Currency Conversion Charge - $2.24) 91.90
you: I was actually willing to give this a try and honestly didn't know that I was going to be debited before as it wasn't clear to me on the website as to being redebited. This is really deceiving and only found out the redebiting system by reading the fine print!
Grace: The shipment which you received as your trial pack was a full months supply, you had 14 days trial period, since you decided to keep your pills, you were charged US $58.76 /- as you completed the trial period frame of 14 days.
Grace: All information was clearly mentioned in our terms and conditions you had agreed that during the placing an order
Grace: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
you: No it's NOT CLEAR at all. It's what they call here in NZ the "FINE PRINT" and very deceiving!
you: I'm not happy and will be reporting this to Visa Fraud and local authorities to post on 3 National News Channel!
Grace: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card has been charged the discounted rate of $58.76 for the first shipment of the amazing acai burn product after the completion of the trial period.
Grace: Your cancellation # is
Grace: I have checked right now and found that you have already been refunded $58.76 and refund amount would be credited in your account within 7-10 business days.
you: I already have a cancellation number but I want to be refunded TODAY otherwise I"m going to go the 3 National News Channel and the whole nation will hear about my story! This is rediculous! and I'm sure a lot more New Zealanders will want to hear about this story! UNLESS my credit card is refunded TODAY! And I know its possible because I've worked in Sales Telemarketing on TV Customer Service and know you can!
you: NOPE NOT 7-10 working days!
you: Please action this refund Today like NOW. I was a very genuine buyer of your product and was totally mislead into this subscription plan!
Grace: Please wait for 7-10 business days.
you: I'm very serious GRACE this is a serious offence here and I'm needing a refund to be actioned today!
you: No I can not wait for 7-10 working days I'm afraid that's what they all say! I need it done today and I know your Manager or Supervisor or Director can action this and would probably want to do so given that I will go to 3 National News here in New Zealand and trust me they'll have a field day!
you: Please action this today! I know your Company has the Authority to.
you: Please pass my request onto your Supervisor or Manager.
you: I actually thought this was a reputable Company and reputable Companies can action special requests or refunds immediately not 7-10 working days!
Grace: Please hold while I transfer you to a Managing Supervisor. She should be able to better assist you with this matter. I apologize for any inconvenience up to this point.
Please wait while I transfer the chat to 'Anaida'.
You are now chatting with 'Anaida'
you: Hello Anaida
you: I've been speaking with Grace re a refund that is required today please as I was totally mislead into purchasing Acai Berry here in New Zealand
you: Has Grace filled you in with the details?
Anaida: Your account has been already canceled and refunded as well.
you: I need the refund actioned immediately please Anaida, not 7-10 working days. I've worked in Sales on phones for one of the largest As Seen on TV places in Australasia and I know you can action this request immediately not 7-10 working days
you: I'm afraid if this does not happen I will be sending an email to the NZ Commerce COmmission and also take my story to the Headline News 3 National News and let them deal with it as I'm totally furious this has happend to me.
you: It was not until I read the hidden small fine print that I realized it's a repeat subscription!
you: This needs to be on the front of the WEBSITE so it's clear! and not misleading in "small fine print"
Anaida: It will take atleast 2-3 days to get it back.
Anaida: 7-10 days are the maximum time.
you: Anaida, you can debit straight away and you can put it back straight away, I have exactly the same system here in my own Company! Please action straight away now or I have no choice but to start my case with the Local Authorities here in NZ including the banks, visa, Commerce Commission, TV Channels here in New Zealand, Campbell Live and Website Reviews on Product Scams
you: Please action immediately as I was mislead
Anaida: Its the procedure time.
you: Please pass my case onto your superiors incase they're of the same view as I am. Please action immediately Anaida. This is not good business traits your representing your Company with. This can be ACTIONED immediately I know for a fact.
Anaida: You have been already refunded from our side.
Anaida: We have already sent the request to our merchant.
Anaida: It will be back within 2-3 days.
you: Please do the right thing and action my request to process within 24hours
you: not 2-3 days!
you: You can action this immediately within 24hours I know I do this everyday Anaida with my very own Company
you: This is no procedure holdups or anything with Visa or Mastercard, it's instant
Anaida: We already have forwarded your request.
Anaida: May be it will solve early.
you: Enough talking if this can not be actioned immediately I will start my case and I'll send my case to your Directors , Apex Nutra and Mike Khalil.
you: As well as the authorities and News Channels here.
you: Anaida, I need this actioned NOW! if you can not do this for me I have no choice! thanks
Anaida: I am sorry.
Anaida: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Anaida: Please feel free to come back, for any further assistance.
you: You leave me no choice, I have also taken a copy of our conversation and will pass this only the News Channels! Enjoy your day Anaida, news will spread like wildfire! bye now
This report was posted on Ripoff Report on 07/30/2009 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Berry-acaiburnextremecom//Acai-Berry-Acai-Berry-acaiburnextremecom-Acai-Review-Acai-Rippoff-Acai-Scam-Acai-Cre-475029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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