ED Magedson – Founder
Acai Berry and Advanced CleanseInternet United States of America
I sent off for the 2 sample bottles of Acai Berry Pure and Advanced Cleanse, which SUPPOSEDLY came from 2 different, unrelated companies, but instead are from the same.
I cancelled prior to even getting the samples because I wanted to make sure not to miss the 14 day deadline -- I had received original receipts via email stating I must cancel by a certain date, and they said by calling this phone number or emailing- and gave an address. So I emailed, and received confirmation emails back stating my susbscription had been cancelled.
Today, the 14-day mark, I was charged $169.95 for EACH of these 2 products, totalling $339.90. I called immediately, got one customer support person and immediately got disconnected, called back and got another who told me that I would have had to cancel via phone. I read her my email saying that I could call or email, and she said no, I had to call. She said she would cancel, and I said, "yes, but I'm now beyond the 14 day mark.. I want my money refunded." So she said that's an entirely different department, and gave me the email addresses: firstname.lastname@example.org and email@example.com. So I emailed these addresses, only to immediately get an email back saying they were undeliverable and refused. Tried to forward to the original "support@..." and IT was returned as well. So apparently they immediately blocked my email address. So... I sent to them from another one. No return issue. However, I have yet to receive any acknowledgement.
I have contacted my bank and let them know these are unauthorized charges and the situation. I'm hoping they help me refuse the charges.
I don't even know if the products work, and at this point, I don't trust the products -because the COMPANY is such a scam!! Ridiculous that people operate this way. Do not send off for these free samples -- they are ANYTHING but FREE.
This report was posted on Ripoff Report on 03/19/2010 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Berry-and-Advanced-Cleanse/internet/Acai-Berry-and-Advanced-Cleanse-Even-when-you-cancel-they-charge-you-16995-subscriptio-583008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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