• Report: #541488

Complaint Review: Acai Force Max

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  • Submitted: Thu, December 17, 2009
  • Updated: Sat, December 19, 2009

  • Reported By: Chicago Art — Lockport Illinois United States of America
Acai Force Max
22100 E. 26th Ave #100 Aurora, Colorado United States of America

Acai Force Max FORCE MAX.COM I was DOUBLE CHARGED after I had clearly CANCELLED, and returned the "unused items." They will NOT REFUND my account, after they have already said they would. Aurora, Colorado

*Author of original report: Finally got my refund

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On 11/10/09 I placed an order for the acai force max diet pills.
I received them on 11/14/09 I then called and cancelled my "free 14 day trial" on the 20th of November. I was then informed, that if I didn't want to be charged I was going to have to send back the "unused" product. Okay... so I did. On 11/24/09 I ups'd the product back to their Colorado address. I have a confirmation (tracking number) statement notifying me they received the product on 11/30/09  

This was CLEARLY still within the 30 day period.

On 12/2/09 I was DOUBLE CHARGED for this product. Furious and upset, I called the customer service number. I spoke with a manager who assured me I was in the right and they were in the wrong. He said he would refund me ASAP. He said it sometimes takes a couple of days, but that he would assure me my money back. (I took down his name and employee id number). Days later with no money back, I called again. Only this time I was told that I should have received the money by now, and that it was my banks problem why I still hadn't received the money. After checking with the bank, they said ACAI FORCE was the problem, not them. I called them again today, only to be told that I now had to write and fax them a letter stating I hadn't received the refund!

When I asked to speak to the manger or supervisor, the person said he couldn't do that.

This is horrible what this company is doing to people. Granted I have learned a lesson and I will never order from an online company again, but for crying out loud, how can they get away with this type of behavior!!!

Since this morning, I have filed a complaint with the Colorado States Attorney's Office.

I JUST WANT MY MONEY BACK, that is all. How hard is it to issue a refund. If you are a lawyer out there and are reading this, please contact me, and the many others who have been robbed! 

This report was posted on Ripoff Report on 12/17/2009 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Force-Max/Aurora-Colorado-80019/Acai-Force-Max-FORCE-MAXCOM-I-was-DOUBLE-CHARGED-after-I-had-clearly-CANCELLED-and-retur-541488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Finally got my refund

AUTHOR: Chicago Art - (United States of America)

I finally got my full refund today. It's still disappointing it took this long.
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