• Report: #508543

Complaint Review: Acai Force Max

  • Submitted: Tue, October 13, 2009
  • Updated: Tue, December 08, 2009

  • Reported By: "B" — Wantagh New York USA
Acai Force Max
www.acaiforcemax.com Internet United States of America

Acai Force Max AcaiForce Max They charge even if u cancel!!! Internet

*UPDATE Employee: Hello,

*Consumer Comment: Acai Terms are Clear as Mud

*UPDATE Employee: Hello

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Cancelled subscription and two days later they charged account $79 a second time which caused a $35 bank charge.  They credited the original $79 fee but refused to refund the bank fee even tho' they admit that the charge was THEIR ERROR.  They will not refund the bank fees because "the computer system doesn't allow for that".  They said "You can stay on the phone and complain all you want but we will not pay the $35 fee charged by your bank, thats your problem."  When reminded that the fee was do to their error they said "Regardless, we're not paying that, the computer doesn't allow for us to do that."      

This report was posted on Ripoff Report on 10/13/2009 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Force-Max/internet/Acai-Force-Max-AcaiForce-Max-They-charge-even-if-u-cancel-Internet-508543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Consumer Comment

Acai Terms are Clear as Mud

AUTHOR: gregg - (United States of America)

I find it humorous that these thieves say that the terms and conditions are plainly visible. There is acutally a page of greyed out text that are the terms and conditions. How clear is it that you get a FREE TRIAL, then send you instead and overpriced full months supply that you have to send back so that you don't get charged $85.00. No where in the body of the purchase page does it mention cost involved only $2.95 for shipping. These people are purely and simply thieves. This is the biggest example of misleading scam marketing I have seen on the internet. There is a place reserved for these folks. Karma wins!
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#3 UPDATE Employee

Hello

AUTHOR: wanda - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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