- Report: #457371
Report - Rebuttal - Arbitrate
Complaint Review: Acai Pure
Acai Pure2375 East Camelback Road, 5th Floor Phoenix, Arizona U.S.A.
Acai Pure steals money, unauthorized from your bank account over, and over, and over Phoenix Arizona
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I phoned Acai-Pure's 888 number to get a return label and a refund. After I stated why I was calling I was put on hold for 23 minutes. When I called back a customer service rep placed me on hold for for over 30 minutes. On the third attempt I immediately asked for a supervisor. When I finally spoke with a woman stating she was the manager on duty I explained what was happening. She told me I had signed up for monthly deliveries and charges. I explained I would not have done so without knowing that a product worked which was why I ordered the "trial" only. Then she attacked stating I would continue receiving product and charges. I explained it would be illegal as I was canceling and wanted ALL of my information erased immediately. This woman actually yelled and me and told me, "that's too bad! Let's see if your information will ever be deleted". Her tone was amazingly hostile, even caustic then she hung up on me.
From that day forward I did not receive further product but my account has been charged monthly. I contacted Citi Bank but they "investigate" first then reimburse your account. I'm a single mom with 2 kids in college and this has overdrawn my account costing $34.00 each time, diminished my credit and I am still waiting for $134.70 in reimbursements. I have spent more than 6 hours trying to resolve this matter and had to cut up my credit card, wait for a new card and contact all of my auto bill payment accounts (utilities, insurance, auto, credit card companies etc.) with my new account information. I have also had other checks returned due to Acai-Pure's unauthorized charges.
You may ask what kind of person cuts their checking account as close as $44.90? You may ask why I don't have overdraft protection? As stated, I am a single mom, no support from my ex, working 3 jobs and had never been overdrawn until this company began stealing from me. My account is kept track of and my bills paid. IF THERE IS A CLASS ACTION LAW SUIT, PLEASE CONTACT ME SO THAT I MAY BE ADJOINED. Thank you
This report was posted on Ripoff Report on 06/01/2009 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acai-Pure/Phoenix-Arizona-85016/Acai-Pure-steals-money-unauthorized-from-your-bank-account-over-and-over-and-over-Phoen-457371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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