For 8 months Acai-Pure has charged my bank account $44.90 per month totaling $359.20. None of these charges have been authorized. Initially, last November 2008, I ordered a free 30 day trial stating I would only be billed $4.95 for shipping & handling. I received the trial 3 weeks later, tried it, and it did nothing it purported to do. I never reordered. The next month my bank account was charged $44.90 and one week later another 30 supply arrived.
I phoned Acai-Pure's 888 number to get a return label and a refund. After I stated why I was calling I was put on hold for 23 minutes. When I called back a customer service rep placed me on hold for for over 30 minutes. On the third attempt I immediately asked for a supervisor. When I finally spoke with a woman stating she was the manager on duty I explained what was happening. She told me I had signed up for monthly deliveries and charges. I explained I would not have done so without knowing that a product worked which was why I ordered the "trial" only. Then she attacked stating I would continue receiving product and charges. I explained it would be illegal as I was canceling and wanted ALL of my information erased immediately. This woman actually yelled and me and told me, "that's too bad! Let's see if your information will ever be deleted". Her tone was amazingly hostile, even caustic then she hung up on me.
From that day forward I did not receive further product but my account has been charged monthly. I contacted Citi Bank but they "investigate" first then reimburse your account. I'm a single mom with 2 kids in college and this has overdrawn my account costing $34.00 each time, diminished my credit and I am still waiting for $134.70 in reimbursements. I have spent more than 6 hours trying to resolve this matter and had to cut up my credit card, wait for a new card and contact all of my auto bill payment accounts (utilities, insurance, auto, credit card companies etc.) with my new account information. I have also had other checks returned due to Acai-Pure's unauthorized charges.
You may ask what kind of person cuts their checking account as close as $44.90? You may ask why I don't have overdraft protection? As stated, I am a single mom, no support from my ex, working 3 jobs and had never been overdrawn until this company began stealing from me. My account is kept track of and my bills paid. IF THERE IS A CLASS ACTION LAW SUIT, PLEASE CONTACT ME SO THAT I MAY BE ADJOINED. Thank you