• Report: #541404

Complaint Review: AcaiBurn, Acai Force Pro

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  • Submitted: Thu, December 17, 2009
  • Updated: Wed, January 06, 2010

  • Reported By: Rich — Romeoville Illinois United States of America
AcaiBurn, Acai Force Pro
www.acaiforce.com Internet United States of America

AcaiBurn, Acai Force Pro World Fitness, improvehealth, accesscleans, betterdtox. theft Chicago, Internet

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Signed up for "free" trial of Acaiburn, free trial was charged in full 14 days later. Return of 2 products (return receipt) resulted in NO REFUND. Also, WORLD FITNESS and betterdtox charged card WITHOUT AUTHORIZATION. I was told by WORLD FITNESS and ACAIBURN that there was an "opt out" button somewhere on the website and a confirmation e-mail shold have been sent, IT WAS NOT. Since when is not opting out of something authorization? The name WORLD FITNESS was nowhere on any portion I completed on the website. ACAIBURN now states that becuase they changed thier credit card merchant, I have to dispute the transaction though my bank. BEWARE they are THIEVES.

This report was posted on Ripoff Report on 12/17/2009 05:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/AcaiBurn-Acai-Force-Pro/internet/AcaiBurn-Acai-Force-Pro-World-Fitness-improvehealth-accesscleans-betterdtox-theft-Chi-541404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: melanie - (United States of America)







Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us even if you didn't read the terms or found them confusing.



If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.




Our customer support is available 24 hours a day, seven days a week. You can call us at (8*8*8)-(5*9*1)-(2*1*9*0). If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.




We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.



Thank you,




(Melanie)

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