- Report: #388119
Report - Rebuttal - Arbitrate
Complaint Review: AcaiPure- Central Coast Nutraceuticals, Inc.
AcaiPure- Central Coast Nutraceuticals, Inc.2375 East Camelback Rd., 5th Floor Phoenix, Arizona U.S.A.
AcaiPure- Central Coast Nutraceuticals, Inc. BEFORE YOU ORDER THIS SUPPOSED "FREE TRIAL" THINK! IT IS A RIPOFF. THEY WILL PROMISE A FREE SAMPLE, BUT CHARGE YOU FULL PRICE ANYWAY!!!!! Phoenix Arizona
*UPDATE Employee: CCN is here to help!
*Consumer Comment: CREDIT CARD FRAUD IS A CRIME
*UPDATE Employee: Support
*Author of original report: Action taken so far......
This morning, 11/05/08, I looked at my bank account and they had charged me $44.85, not the $4.95 I was promised. I immediately got the contact number and called, only to be told by an automated voice that my wait time would be approximately 26 minutes. I was persistent and waited for over half an hour just to speak with someone.
When I finally got a customer service rep, I immediately told him that I was not happy and wanted to cancel this order. My confirmation email stated that the product would not ship for 2-3 business days, so I could cancel this order and get my money back. The customer service rep told me that my order had already shipped this morning.
I told him that I was charged $44.85, and he stated that on the order form I was offered other products and in order not to be charged for them automatically, then I should have deselected them and he said that I had not done that and was thus charged for the other items. I was furious. I told him that I had read many complaints about his company and that this was a deceptive practice and that I had not ordered the other products. He insisted that he could do nothing until they received the product back from me.
I told him that I wanted to speak to his supervisor, and he stated that they did not come in until about 10 a.m., so I was welcome to call back at that time. I told him that I had to wait 30 minutes just to speak to anyone and he stated that he was "sorry" for my wait, but that there was nothing he could do about that. I told him that I thought his company was deceptive in their business practices and that I would be calling my bank immediately to make sure they did not rip me off again in a month.
I was again persistent and demanded my money back. The customer service rep told me that he was about to end our call. I told him that his company is a ripoff and then hung up the phone.
I can only hope that anyone out there who is even contemplating ordering this bogus "free" sample of Acai-Pure will listen and not proceed with the order as they will get your money and there is nothing you can do about it.
This report was posted on Ripoff Report on 11/05/2008 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/AcaiPure-Central-Coast-Nutraceuticals-Inc/Phoenix-Arizona-85016/AcaiPure-Central-Coast-Nutraceuticals-Inc-BEFORE-YOU-ORDER-THIS-SUPPOSED-FREE-TRIAL-T-388119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.