• Report: #445081

Complaint Review: Acaiburn.com - insidersecretstips.com - weightlossebookmembership.com

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  • Submitted: Mon, April 20, 2009
  • Updated: Tue, September 15, 2009

  • Reported By:Gahanna Ohio
Acaiburn.com - insidersecretstips.com - weightlossebookmembership.com
Ontario, California U.S.A.

Acaiburn.com - insidersecretstips.com - weightlossebookmembership.com Acaiburn Free Trial, Comprehensive Weight Loss, Insider Weight loss tips Ontario California

* : Hello

* : Hello

* : Hello,

* : Hello,

* : Hello

*UPDATE Employee: Hello

*Author of original report: Insidersecretstips.com not a United States Company They are in Cyprus!

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BEWARE!! I signed up on Acaiburn.com's website for the acai berry capsules and of course they told me of two side things I would receive as well; i.e. Comprehensive Weight Loss, Insider weight loss tips. Well my total came to almost 200.00. I contacted them immediately the same day it was charged to my account and with a lot of B****ING I finnaly got a refund. I contacted all three phone numbers that were given on the receipt because you must CANCEL each individual program. I contacted these numbers and got confirmation numbers and names as well. This all happened on April 3, 2009.
Well today I find a charge on my bank account for Insider weight loss tips, I thought wait a minute I cancelled that on April 3. Thank goodness I keep everything including emails. I contacted the 866 phone number listed on my bank account showing where they charged my account. What a joke. Very rude people I asked for a supervisor and she was rude as well. I told her my confirmation number and the person I spoke to, well of course they did not know the person and that was not their numbers they use. HAH! I told her the numbers listed from Acai burn's website and emails that were sent, she claimed those numbers were not correct. I think this is either three individual companies banding together to scam people or it is one companies using several names, I don't know. I do know they thought they would get by and think maybe people won't worry about 7.00 here and 1.00 there but watch your account. I did have to go through my bank and file a dispute. I am waiting the 5-7 days that they claim it takes to return the money and if no returns are made then I am filing a stolen credit card report. These people pray on persons looking for an easy way to lose weight. I did, after the fact, research their product and found out it wasn't even real Acai berries. The product contains additives. DO NOT PURCHASE FROM THESE PEOPLE! THEY WILL KEEP CHARGING YOUR CREDIT CARD!

Lullabyak
Gahanna, Ohio
U.S.A.

This report was posted on Ripoff Report on 04/20/2009 07:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acaiburncom-insidersecretstipscom-weightlossebookmembershipcom/Ontario-California/Acaiburncom-insidersecretstipscom-weightlossebookmembershipcom-Acaiburn-Free-Trial-445081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1

Hello

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
Thanks,
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#2

Hello

AUTHOR: Gemma R. - (USA)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
Thanks,
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#3

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
Thanks,
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#4

Hello,

AUTHOR: Gemma R. - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,
Thanks,
Respond to this report!
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#5

Hello

AUTHOR: Shalyn r. - (U.S.A.)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers. The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8944 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Respectfully,
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#6 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8945 or visit our site http://www.acaiburn.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Thanks,

Acai burn team
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#7 Author of original report

Insidersecretstips.com not a United States Company They are in Cyprus!

AUTHOR: Lullabyak - (U.S.A.)

I found out today this company associated with Acaiburnmax.com is located outside the United States , In Cyprus to be exact. They are also charging your cc with a foreign transaction fee. I have had to report cc as stolen and obtain a new ccard. The headache this company has put me thru is ridiculous. BEWARE
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