• Report: #621941

Complaint Review: Accelerated Payment Technologies

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  • Submitted: Sat, July 10, 2010
  • Updated: Tue, August 31, 2010

  • Reported By: e.bird — portland Oregon United States of America
Accelerated Payment Technologies
2436 west 700 south Pleasant Grove, Utah United States of America

Accelerated Payment Technologies X-Charge Double bills customers, won't answer phone for help, and doesn't allow returns to customers over $500 Pleasant Grove, Utah

*Consumer Comment: Never Mind the Real Scam

*UPDATE Employee: Accelerated Payment's Response

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I own a small retail store and mistakenly changed my merchant account to X-Charge because is was offered as part of my point of sale software. This was a huge mistake! In over 10 years with my bank, I never had any problems processing credit cards. Now with X-Charge my customers routinely complain that they have been double or triple charged for the same merchandise! And the worst part is that I cannot get a person on the line when I try to call them to correct their own errors.

I'm posting here to warn other retailers to stay away from the company that bought X-Charge. Their name is Accelerated Payment Technologies and they could care less about their customers. Last week I was informed that I can't even do a return for a customer that is over $500! Can you believe that? They have to do it for me and it takes several days. That was the last straw as you can't even get a person on the phone to help you anyways.

I'm moving my merchant account back to my bank but feel like I'm hostage to this unresponsive company since I have to work through all of these issues for my customers. Hopefully enough merchants will put pressure on them to become a respectable company and take care of their customers!

This report was posted on Ripoff Report on 07/10/2010 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Accelerated-Payment-Technologies/Pleasant-Grove-Utah-84062/Accelerated-Payment-Technologies-X-Charge-Double-bills-customers-wont-answer-phone-for-h-621941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Never Mind the Real Scam

AUTHOR: Jnarowe - ()

It blows me away that Accellerated Payment Technogies, and ScanControl and Camm Commerce can continue to operate with this Scam of scanning servers, charging for it, and getting the business to "attest" to the scan results. At this point we really may be venturing into legal action area since they are forcing me to pay for and attest to scans of servers that are not under my control. That's right, I have to attest to the security of a server(s) that is at a Cam Commerce facility. And I'm paying for it. Plus, failure to participate garners a non-participation (non-compliance) fee.

Truly unbelievable yet so typical of Cam Commerce, since they design everything for follow-on business. Wear washers in the printers, always on receipt printing, and various other sordid practices. It is a disgusting group of companies. The original poster is right in warning other businesses to stay away from this entire group.

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#2 UPDATE Employee

Accelerated Payment's Response

AUTHOR: Accelerated Payment Technologies - (United States of America)

First of all, we were extremely disappointed to see this posting as we are a company dedicated to partnership and responsive customer support. We work extremely hard to ensure our customers have the assistance they need when they need it.

We have identified this merchant and have tried on several occasions to initiate contact discuss these accusations. The merchant has chosen to not return our calls and has not answered emails inviting further discussion.

Accelerated is an established, growing business with tens of thousands of retail customers and we would not enjoy such growth if we routinely "double or triple charged" customers. This merchant's accusations have not been substantiated by any of our other merchant customers.

We should also mention that if this merchant in fact had a limit on returns, it is not the result of a policy of ours, but a limit restriction put in place by our processor as a means of protecting merchants against unauthorized transactions and offering additional security.

Finally, we again appeal to this merchant in this forum to contact us so we can ensure you are satisfied.

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