- Report: #621941
Report - Rebuttal - Arbitrate
Complaint Review: Accelerated Payment Technologies
Accelerated Payment Technologies2436 west 700 south Pleasant Grove, Utah United States of America
Accelerated Payment Technologies X-Charge Double bills customers, won't answer phone for help, and doesn't allow returns to customers over $500 Pleasant Grove, Utah
*UPDATE Employee: Accelerated Payment's Response
I'm posting here to warn other retailers to stay away from the company that bought X-Charge. Their name is Accelerated Payment Technologies and they could care less about their customers. Last week I was informed that I can't even do a return for a customer that is over $500! Can you believe that? They have to do it for me and it takes several days. That was the last straw as you can't even get a person on the phone to help you anyways.
I'm moving my merchant account back to my bank but feel like I'm hostage to this unresponsive company since I have to work through all of these issues for my customers. Hopefully enough merchants will put pressure on them to become a respectable company and take care of their customers!
This report was posted on Ripoff Report on 07/10/2010 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Accelerated-Payment-Technologies/Pleasant-Grove-Utah-84062/Accelerated-Payment-Technologies-X-Charge-Double-bills-customers-wont-answer-phone-for-h-621941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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