- Report: #621941
Complaint Review: Accelerated Payment Technologies
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| Accelerated Payment Technologies 2436 west 700 south
Pleasant Grove, Utah United States of America |
|
Accelerated Payment Technologies X-Charge Double bills customers, won't answer phone for help, and doesn't allow returns to customers over $500 Pleasant Grove, Utah
*UPDATE Employee: Accelerated Payment's Response
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I'm posting here to warn other retailers to stay away from the company that bought X-Charge. Their name is Accelerated Payment Technologies and they could care less about their customers. Last week I was informed that I can't even do a return for a customer that is over $500! Can you believe that? They have to do it for me and it takes several days. That was the last straw as you can't even get a person on the phone to help you anyways.
I'm moving my merchant account back to my bank but feel like I'm hostage to this unresponsive company since I have to work through all of these issues for my customers. Hopefully enough merchants will put pressure on them to become a respectable company and take care of their customers!
This report was posted on Ripoff Report on 07/10/2010 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Accelerated-Payment-Technologies/Pleasant-Grove-Utah-84062/Accelerated-Payment-Technologies-X-Charge-Double-bills-customers-wont-answer-phone-for-h-621941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Accelerated Payment's Response
AUTHOR: Accelerated Payment Technologies - (United States of America)
SUBMITTED: Tuesday, August 31, 2010
POSTED: Tuesday, August 31, 2010First of all, we were extremely disappointed to see this posting as we are a company dedicated to partnership and responsive customer support. We work extremely hard to ensure our customers have the assistance they need when they need it.
We have identified this merchant and have tried on several occasions to initiate contact discuss these accusations. The merchant has chosen to not return our calls and has not answered emails inviting further discussion.
Accelerated is an established, growing business with tens of thousands of retail customers and we would not enjoy such growth if we routinely "double or triple charged" customers. This merchant's accusations have not been substantiated by any of our other merchant customers.
We should also mention that if this merchant in fact had a limit on returns, it is not the result of a policy of ours, but a limit restriction put in place by our processor as a means of protecting merchants against unauthorized transactions and offering additional security.
Finally, we again appeal to this merchant in this forum to contact us so we can ensure you are satisfied.
