• Report: #800670

Complaint Review: Access America

  • Submitted: Mon, November 21, 2011
  • Updated: Wed, January 25, 2012

  • Reported By: sperez — RANCHO SANTA FE California United States of America
Access America
PO Box 72031 Richmond, Virginia United States of America

Access America Underwritten by Jefferson Insurance Co Concerned Parents of Baby Scammed by Access America Richmond, Virginia

*UPDATE Employee: Help Team

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We purchased 3 Jet Blue Tickets, as well as Access America Insurance for each ticket, to NYC from San Diego for September 22, 2011. A couple of days before our trip our 17-month-old daughter came down with a viral respiratory infection and fever. We called into our doctor, after hours, and they gave us advise to treat her over the phone but they said it was not necessary to bring her into the office since it was a virus. And it was better not to expose her or others as long as it wasn't getting worse and I didn't have any concerns. I called 2 days before our trip to the insurance company. They were very responsive and they went over everything that was required of me and emailed me the paperwork to fill out. I completely filled out all the paperwork and sent in everything that was asked of me on the paperwork. A couple weeks later I received a letter saying that my claim was then denied. I called the insurance agency, they said that I had to have my daughter physically seen by the doctor within a specific days of the claim but I informed them that I was never told that I had to be seen by the doctor within a certain time period (still at which I have not been told when they require you to go). It is not surprising that I see so many other people saying similar things about this company. This is a ridiculous way to treat people and I will make sure I tell as many people as I can about their practices. Buying insurance is suppose to give you the peace of mind that if something out of your control happens that you are protected, obviously that is not the case with this company.

This report was posted on Ripoff Report on 11/21/2011 11:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Access-America/Richmond-Virginia-23255/Access-America-Underwritten-by-Jefferson-Insurance-Co-Concerned-Parents-of-Baby-Scammed-by-800670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Help Team

AUTHOR: Access America Help Team - (United States of America)

Hello, Access Americas
Help Team here.  Were sorry to hear that your daughter fell ill prior to
your vacation.  I dont know the exact details of your case, but Id like
to point out that travel insurance is like any other type of insurance, in that
there are terms, conditions and exclusions that affect coverage. 

We
care about your experience and we're sorry your situation wasn't covered. If
you'd like to further discuss the result of your claim, please contact us
directly at Help.Team@AccessAmerica.com
with your policy number, and we'd be glad to look into it.

All the Best,

Jackie, Access Americas
Help Team
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