• Report: #722319

Complaint Review: Access America

  • Submitted: Tue, April 26, 2011
  • Updated: Fri, April 29, 2011

  • Reported By: ykp — bristol Pennsylvania United States of America
Access America
2805 North Parham Road Richmond, Virginia United States of America

Access America etravelprotection.com Travel Insurance Richmond, Virginia

*UPDATE Employee: Access America's Help Team

*Author of original report: Questionable?

*UPDATE Employee: Access America's Help Team

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Per the company guarantee:

Access America will refund your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.

To modify your policy or file a claim, please visit:

www.etravelprotection.com/hotwire
 
The word 'or' is used; NOT' AND' which mean based on this statement you are entitled to a refund. Per the above language from the policy, 'or' means only one or the other element is required, NOT both. So if you are within 10days of purchase AND have not filed a claim, you are entitled to a refund. You would also be entitled if you had not departed for your trip. Once one option is picked, the other should be eleminated. They are using both to evaluate the process. If you meet one standard, they apply the other so they don't have to refund based on their contract language. A slight of hand deceptive practice.
 

This report was posted on Ripoff Report on 04/26/2011 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Access-America/Richmond-Virginia-23294/Access-America-etravelprotectioncom-Travel-Insurance-Richmond-Virginia-722319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Access America's Help Team

AUTHOR: Help Team - (United States of America)

We apologize for any frustration and inconvenience this may have caused. We've cancelled your policy and refunded your premium as requested. Thanks!
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#2 Author of original report

Questionable?

AUTHOR: ykp - (USA)

I  met the criteria cited in your rebuttal and contacted your company four (4) days after purchase and was told I was not entitled to a refund. Today is the seventh (7th) day, I have not filed a claim and I am still being told I am not entitled to refund eventhough it has not been ten (10) days since the pruchase. Why am I being refused a my refund if you are saying it's essentially a ten (10) day trial?
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#3 UPDATE Employee

Access America's Help Team

AUTHOR: Help Team - (United States of America)

Hello,
I'm from Access Americas Help Team. We do encourage every travel insurance customer to look at their policy, and try to make it easier by offering what we call a 10-day free look. That means you can cancel the policy at no cost within 10 days if you decide it doesnt meet your needs. Theres more here at our FAQs: http://bit.ly/b4T45T.
 
We'd be happy to address your specific case and explain any terms, conditions and exclusions that could have affected your claim. If you have further questions or comments, please reach us directly at help.team@accessamerica.com.
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