- Report: #722319
Complaint Review: Access America
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| Access America 2805 North Parham Road
Richmond, Virginia United States of America |
|
Access America etravelprotection.com Travel Insurance Richmond, Virginia
*UPDATE Employee: Access America's Help Team
*Author of original report: Questionable?
*UPDATE Employee: Access America's Help Team
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Per the company guarantee:
Access America will refund your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.
To modify your policy or file a claim, please visit:
www.etravelprotection.com/hotwire
The word 'or' is used; NOT' AND' which mean based on this statement you are entitled to a refund. Per the above language from the policy, 'or' means only one or the other element is required, NOT both. So if you are within 10days of purchase AND have not filed a claim, you are entitled to a refund. You would also be entitled if you had not departed for your trip. Once one option is picked, the other should be eleminated. They are using both to evaluate the process. If you meet one standard, they apply the other so they don't have to refund based on their contract language. A slight of hand deceptive practice.
This report was posted on Ripoff Report on 04/26/2011 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Access-America/Richmond-Virginia-23294/Access-America-etravelprotectioncom-Travel-Insurance-Richmond-Virginia-722319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Access America's Help Team
AUTHOR: Help Team - (United States of America)
SUBMITTED: Friday, April 29, 2011
#3 UPDATE Employee
Access America's Help Team
AUTHOR: Help Team - (United States of America)
SUBMITTED: Thursday, April 28, 2011
I'm from Access Americas Help Team. We do encourage every travel insurance customer to look at their policy, and try to make it easier by offering what we call a 10-day free look. That means you can cancel the policy at no cost within 10 days if you decide it doesnt meet your needs. Theres more here at our FAQs: http://bit.ly/b4T45T.
We'd be happy to address your specific case and explain any terms, conditions and exclusions that could have affected your claim. If you have further questions or comments, please reach us directly at help.team@accessamerica.com.
