- Report: #580434
Report - Rebuttal - Arbitrate
Complaint Review: Access America.com
Access America.com2805 North Parham Road Richmond, Virginia United States of America
Access America.com Allianz Group, AccessAmerica charged my Account 15.67 but never provided the policy #. Richmond, Virginia
I believe that I should receive the product which I pay for. Access America charged my bank account $15.67 but never eMailed me the policy number. In my opinion that is a ripoff. Now I don't want the policy and I want the policy cancelled. Getting my money back is a chore. Access America took money from me, did not provide the product and has not given me a refund.
On March 1st, 2010 I purchased a plane ticket via CheapTickets and I did purchase the insurance policy. The policy number never arrived via eMail. I called Access America twice and each representative searched for my policy number by Name, address and credit card number. No luck. Both times was I was told I would have to dispute the charge via my own bank or I could send an eMail to Sales Support.
I emailed Sales support and Tonya D said she would take care of the issue within 48 hours. That was on 3/9/2010. I am now filing this report on 3/12/2010 with no reply from Access America.
Be very careful about purchasing travel insurance from Access America via CheapTickets dot com.
This report was posted on Ripoff Report on 03/12/2010 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Access-Americacom/Richmond-Virginia-23294/Access-Americacom-Allianz-Group-AccessAmerica-charged-my-Account-1567-but-never-provide-580434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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