• Report: #846032

Complaint Review: AccessAmerica

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  • Submitted: Tue, February 28, 2012
  • Updated: Sun, March 18, 2012

  • Reported By: ptveus — Boston Massachusetts United States of America
AccessAmerica
P.O. Box 71533 Richmond, Virginia United States of America

AccessAmerica Allianz Global Assistance Do not waste your money on their travel insurance, they will find any excuse to not pay a claim. Richmond, Virginia

*Author of original report: You have all documentation

*UPDATE Employee: Allianz Help Team

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Bought travel insurance for a flight Boston-Madrid. Had a separate reservation to fly from Madrid to Lisbon. Airline cancelled flight Boston_Madrid and rerouted to a flight Boston-London-Madrid. Because of the rerouting, arrived to Madrid 3 hours later than originally planned and missed flight to Lisbon.

Had to pay $145.61 for rebooking flight Madrid-Lisbon. Access America and parent company Allianz Global Assistance refuse to pay the claim. 

When talking to them is like taking to people that do not speak the same language.  They keep talking about delays and needing proof of delay.  I sent a copy of the email from the airline notifying of the flight cancellation and rerouting to new flights.

This report was posted on Ripoff Report on 02/28/2012 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/AccessAmerica/Richmond-Virginia-23255-1533/AccessAmerica-Allianz-Global-Assistance-Do-not-waste-your-money-on-their-travel-insurance-846032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

You have all documentation

AUTHOR: ptveus - (United States of America)

See Policy ID: AMR00002357141
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#2 UPDATE Employee

Allianz Help Team

AUTHOR: Access America Help Team - (USA)

Hello Jackie from the Help Team here.  Thank you for voicing your concern, and were sorry to hear that your flight cancellation caused a disruption in your trip.  In order to further investigate your claim, we do require documentation; please feel free to email us at Help.Team@allianzassistance.com and we can further investigate your claim.

Regards,

Jackie



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