- Report: #665021
Report - Rebuttal - Arbitrate
Complaint Review: Accessorycircut.com
Accessorycircut.comInternet United States of America
Accessorycircut.com Deceptive Advertising and Dishonest Business Practices and Insulting and Rude Customer Service, Internet
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Monday I had not received tracking information and after a few e-mails I called and was told they were having trouble getting my order approved by their bank...I asked why their bank was concerned since my AMEX card had already authorized the charge. I was subsequently told that they would ship it Tuesday AM and I would get it Wednesday.
On Tuesday morning at 10 I followed up again looking for the tracking information and was told that my charge had not passed their verification department until that morning and now that it had it would ship that day and I would get the lens on Friday.
Later Tuesday11/23, at 5:19 in the afternoon, I got an e-mail telling me that my order had not passed verification and that I would receive a full refund of my $7,498. I called and inquired as to how they had managed to decide that a transaction that Amex had approved was not a valid transaction especially since my e-mail is tied to my photography site that lists the same name and address that they had on the order....the gentleman continued to be insulting and dishonest with me....
Amex later verified that they had gotten an authorization for the charge from Amex on the day of purchase, but never put the charge through to request payment...so his claims had all been untruths including his statement that they had issued a refund....I called him back and got some other story about how he was choosing not to do business with me and then I got a separate e-mail saying that my Amex rep was not telling me the truth and that the lens "was not the most pristine condition". Yeah, I bet Amex is the dishonest company here.
I would not shop here if you are counting on getting what you are trying to get...it cost me the opportunity to have the proper equipment when I photographed from the sidelines of my first NFL game...I will make due with a shorter lens and a tele-converter...you would have a tough time solving the problem they leave you with just before the holidays.
To fall short of delivering an item is bad, but it happens....to provide such poor customer service along the way is deplorable....to be repeatedly dishonest and insulting on the phone and over e-mail for 5 days is inexcusable.
This report was posted on Ripoff Report on 11/23/2010 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Accessorycircutcom/internet/Accessorycircutcom-Deceptive-Advertising-and-Dishonest-Business-Practices-and-Insulting-665021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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