- Report: #1142108
Report - Rebuttal - Arbitrate
Complaint Review: Account Now
Account NowInternet USA
Account Now Account Now Gold Visa Prepaid Card Liars, Rude, Don't honor what they say they will do, Internet
*UPDATE Employee: We would like to help.
*Consumer Comment: It is the gas station that places the hold
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Account Now is on the internet. They say that when you sign up with them you will have a prepaid Visa debit card to use anywhere. You can up load cash, checks and your taxes on it. I am very careful when I sign up for anything and I read all the paperwork. I have made sure not to use ATM's that take extra fees and everything. Besides the ATM fees, there is supposed to only be a $10 charge monthly for mainanence. I swiped my card at a gas pump for $25 on Saturday.
On Sunday when I went to use my card it would not go through! After getting on their website, I saw a charge at the gas station for $126 and next to it read AUTH HOLD. I went through the website frequently asked questions on Account Now and saw that they will put a hold on anything you use your card on that doesn't have the payment taken out immediately such as rental cars and hotels. So, I called customer service with Account Now because there is an option to have the hold dropped sooner than a week for a $10 fee and possilbly something faxed from the place where the carge was made.
The lady I spoke to through Account Now said that there ws nothing they would or could do and had no clue what I was talking about as far as the option to have it dropped for the $10 fee. I explained to her that I have been in the hospital twice recently and had been waiting 3 weeks for a doctor appointment which was tomorrow and I needed that money back despertely. I told her that I was never aware of this before, and had used my card before at a gas pump with no problems. I also told her that I could not reschedue my appointment and she just kept repeating the same line over again until we lost the connection.
Account now is a lie, and they are not what they promise to be for anyone.
This report was posted on Ripoff Report on 04/27/2014 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Account-Now-/internet/Account-Now-Account-Now-Gold-Visa-Prepaid-Card-Liars-Rude-Dont-honor-what-they-say-th-1142108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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