• Report: #1148245

Complaint Review: Account Now

  • Submitted: Tue, May 20, 2014
  • Updated: Tue, May 20, 2014

  • Reported By: DD Taylor — bronx New York
Account Now
Internet USA

Account Now Visa gold card Ripped off No check sent Ca Internet

*UPDATE Employee: We would like to help.

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I called account now May 1st to file a dispute and was told the i would have to shut down my account and  have a new card sent to me i agreed, 3 days later i called and my account balance said zero?? I spoke with costomer service that day and was told my account was CLOSED i no longer could have an account with account now and that a check would be issued.


I was told my check was sent out May 6th by a supervisor and that it would be in my mail box the following wed... and of course NO CHECK! I was then told it was send out on the 6th and that i would receive it in 14days. DAY11 i called again and was told MY CHECK WAS NOT SENT OUT???? and it could take up to 4 weeks before i would receive anything??? WHY ARENT THE REPS INFORMED WHY HAS IT BEEN 2 weeks and no check yet WHERES MY MONEY!


This report was posted on Ripoff Report on 05/20/2014 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Account-Now/internet/Account-Now-Visa-gold-card-Ripped-off-No-check-sent-Ca-Internet-1148245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We would like to help.

AUTHOR: AccountNow - ()

Dear DD Taylor,
I apologize for the delay in my reply. I am sorry to hear that you had an issue with your account. If your account issue is still outstanding, I would like to help resolve it. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at customerserviceRR@accountnowinc.com referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.
Sincerely,
GF
AccountNow

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