• Report: #788622

Complaint Review: Account now Prepaid Visa

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  • Submitted: Fri, October 14, 2011
  • Updated: Fri, October 14, 2011

  • Reported By: Cindy — Cascade Idaho United States of America
Account now Prepaid Visa
San Ramon California U.S.A. Internet United States of America

Account now Prepaid Visa Meta Bank , accountnow.net San Ramon California U.S.A. Accountnow steals your Government Social Security checks via Direct Deposit and freezes your money Internet, Internet

*Consumer Comment: An all too familiar tragedy...

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Do not use Accountnow Prepaid Visa or Meta Bank in San Ramon Ca. they steal your money and use it while you strave and lose everything.  I have had a Accountnow Card since 2009 and even referred a couple of people uncluding my 2 kids, I never had any trouble but had heard about people who had.  I only used once in a while to travel or put money on my Childrens cards when they were out of the area as it was cheaper than using Western Union.

Three years ago I became disabled and unable to work in jobs that I was use to doing and filed for SSD and at the time did not have a checking only Savings so while filling out papers for direct deposit in case I won my case  I used the Accountnow account.  STUPID Me finally after fighting for my Disability Insurance with Social Security I finally won my case and they started sending checks sooner than I thought.  Instead of changing my direct deposit I thought I would wait till next month I did not want to risk messing anything up. [continued below]....
.....  I received a text message from Account now saying my deposit was made and would be available the next day for funds so I took my Husband 75 miles to see his doctor and they put him in the hospital and I needed to spend my Money for a motel and gas to stay in town.  The next day I went to my Bank to draw funds from Account now card to put in my bank and it was declined.

Turned out they thought my account was at risk after 3 years of me having it and decided I need to prove who I am and if that is my money.  Meanwhile I am out of town used all my money up and expected my money to be used to get home when Husband was released, but instead I was on the phone for 3 hours calling them.  They told me the same story everyone one of them sounded the same just changed the name everytime I called and sent me to the risk department which says it has closed after 5 P.M Pacific time and it was 2 Mt. Time everytime I called back I told them don't tranfer me there was no one there they said oh no they are open.  finally I went to a Friends House copied my Drivers License , SS card and Medicare Card to them and then they said they had reiceved them however now instead of lifting the restriction off right now it will be 7 to 10 days before they can review it but they knew it was there.  I told them this is my Disability check my Husband just had Surgery and I needed Gas to get him home 75 miles away and even then no money when I got there.  Nothing they could do, so I went back to my Friends house and borrowed her Credit Card to get home on other wise I don't know what would have happened to my Husband and me.

Today I am home waiting for tomorrow when my Husband will get paid so we can buy food since my check is in their hands.  I called SSD and fixed it so no more funds would never go in that account again and told them my problem.  She told me I should turn them in so I took her advise, I went to the Federal Attornney Gerenal Website and filled out a complaint put up some blogs and now putting my 2 Cents in here.  YES I AGREE WITH ALL OF YOU NOW!!! Accountnow is a rip off I will only Bad mouth them from now on and never ever refer anyone to them They Suck it hard.

This report was posted on Ripoff Report on 10/14/2011 12:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Account-now-Prepaid-Visa/internet/Account-now-Prepaid-Visa-Meta-Bank-accountnownet-San-Ramon-California-USA-Accountn-788622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

An all too familiar tragedy...

AUTHOR: spc3rd - (USA)

Your experience with the Account Now (Meta Bank) is a recurring complaint unfortunately.  Hopefuly, others out there will read your report and make even more people aware of this senseless indifference, highly questionable, and unethical conduct!

For those who may be in a similar situation as Cindy, i.e. not having a checking account and beginning to receive Social Security benefits (SSDI, SSI, etc)...be aware that Social Security has available their own debit card. specifically for those beneficiaries who do not have or cannot afford a checking account (regardless of the reason).  [With many banks now starting to charge customers to have a basic checking account or even use their debit cards, many beneficiaries are turning to this SSA debit card as an alternative]. 

You can learn more about the card at the socialsecurity.gov website, including signing-up for the card.  The card is used just like most bank debit cards, and there are no monthly fees to have the card.  Be sure to carefully read all the info on the website regarding where you can find ATM's to withdraw cash, etc.  (I believe there may be a very small fee [less than $1.00] if a person makes more than a certain number of cash withdrawals in a 1-month period).

This is a far safer alternative than using the Account Now card Cindy reported on.  If your card is stolen or lost, it is a simple matter to obtain a replacement, and SSA will even mail out the replacement via overnight delivery, for an additional fee.

Hope everything has worked out for you Cindy and thanks very much for posting about your experience!
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