• Report: #954927

Complaint Review: Accountgear.com

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  • Submitted: Sun, October 14, 2012
  • Updated: Wed, November 28, 2012

  • Reported By: Chris — Clifton Colorado United States of America
Accountgear.com
Internet United States of America

Accountgear.com GameWar.com Paid for a lvl 65 toon received a lvl 1 toon in LOTRO, Internet

*Author of original report: **FINAL UPDATE** RESOLVED: 2 ACCOUNTS FOR THE PRICE OF 1

*Author of original report: **UPDATE**

*Author of original report: **UPDATE**

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I paid for a lvl 65 burglar in lotro, what I got was a lvl 1 champio . And to top it off, and show what a friken idiot I am, before I was able to log in and check out the othe account, I bought a 1 year subscription and all the expansions to get it current. I emailed them immediately and got1 response

" Hello, Have you checked all servers for the character? Sometimes it is misplaced in a different serve . Please check again. Meanwhile, can you please provide us the screenshot of the problem ( in JPG file) and also the username and current password so we may investigate the problem.

Thank you, Cynthia R. Customer Support- Team Leader Accounts Department "

I have sent all the information that they asked for and all I get now fora response is the automated system. The only thing that I want is the 65 toon that I paid for or a replacement account with all the expansions including Rohan and a minimum of lvl 65 burglar. Is that too much to ask for???

This report was posted on Ripoff Report on 10/14/2012 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Accountgearcom/internet/Accountgearcom-GameWarcom-Paid-for-a-lvl-65-toon-received-a-lvl-1-toon-in-LOTRO-Interne-954927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

**FINAL UPDATE** RESOLVED: 2 ACCOUNTS FOR THE PRICE OF 1

AUTHOR: Lotro geek - (USA)

**FINAL UPDATE**

Turned out that the delivery information had already been sent to my paypal email address. The account had everything and more described on it.

About a week later, they were able to fix the issue with my original account, and they gave it to me at no additional cost.

I ended up getting 2 accounts for the price of 1. Truly an amazing company if you ask me after have a terrible time previously dealing with a craigslist seller.
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#2 Author of original report

**UPDATE**

AUTHOR: Lotro geek - (USA)

**UPDATE**
Well, it has been 48 hours since my second attempt at receiving a LOTRO Account from Accountgear com. I did receive the automated email last night. And this morning when I checked their website and tracked my purchase, instead of " processing" I it said " delivering" so at least there is change. They also removed the account that I paid for, from the list of accounts for sale. So that means 1 of 2 things, either they acknowledged that I paid for the account or somebody else bought the same one as me.
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#3 Author of original report

**UPDATE**

AUTHOR: Lotro geek - (USA)

The next day Accountgear sent me an email saying " how sorry they were " and gave me a gift code. So me, being dumb, promptly used the code and gave themaanother$ 100 bucks. I received the " thanks for your order " email. It has been almost 24 hours and 4 emails later and still no account information. Wow, that's it, just wow.
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