- Report: #1133944
Report - Rebuttal - Arbitrate
Complaint Review: Accounting by Richard Handwerk
Accounting by Richard Handwerk12213 W. Bell Road Surprise, Arizona USA
Accounting by Richard Handwerk Quick to take money but not calls. Unavailable during normal business hours and changes offices often. Shady!! Charges mess up taxes! Surprise Arizona
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We used Richard (Rick) services for a few tax years. Initially our only issues were with regard to being unable to reach him (during normal business hours) and him not returning our calls. He has an office within an established complex but rarely actually occupies it and doesn't have any staff ... So the office is pretty much dark all day.
Despite our concerns with his poor customer service, we used him again to complete 2 additional years. This was primarly for convenience since all we had to do was fax him our docs and he'd do them. Well, we missed a W2 one year (our fault) and ended up having to do an amended return. So in addition to paying Rick to do the regular taxes, we paid him to correct the error we caused - which was fair.
He completed the amended return and advised us to send a check along with the amended return to the IRS. We did EXACTLY as he advised and paid the full amount he told us was owed. [continued below]....
It would seem only fair that (at minimum) we receive a refund of the payment we remitted to him to amend/fix our return ... Since he technically didn't fix it. However, Mr. Handwerk has no interest in resolving the matter.
This report was posted on Ripoff Report on 03/26/2014 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Accounting-by-Richard-Handwerk/Surprise-Arizona-85388/Accounting-by-Richard-Handwerk-Quick-to-take-money-but-not-calls-Unavailable-during-norm-1133944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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