- Report: #377983
Report - Rebuttal - Arbitrate
Complaint Review: Accurate Media, Absolute Best, Advent Of Wedding Art Photography
Accurate Media, Absolute Best, Advent Of Wedding Art Photography7126 W Cherry Hills Dr Peoria, Arizona U.S.A.
Accurate Media, Absolute Best, Advent Of Wedding Art Photography Poor quality, even worse customer service! Peoria Arizona
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After our engagement shoot we picked out a family photo with my 2 girls. I specifically told Harlan that I did NOT want it wanted because we would not be using it for signatures at the wedding. He brought it to the wedding matted.. just like I didn't want. We also paid for 2 photographers for 8 hours. Well, 2 showed up but 1 (Harlan's dad) only took about 20 pictures and then sat in a chair for the remainder of the night. They also left after only 6 hours because they supposedly went over the 700 pictures stated in our contract. Oh, and on top of that he charged me an extra $50 for those extra pictures! But when I finally got my proofs 3 weeks late the extra pictures weren't there.
After 2 weeks of fighting with Harlan and arguing about it, we took all the proofs back to him so HE could figure out what was missing. That was a HUGE mistake. You call and leave messages, he never calls you back. He actually answers the phone and he was "just about to call you". You schedule a time to pick everything up and he lies. He says he'll call you back by a certain day/time and he never does. Trust me, his price isn't worth it. I don't even think the pictures in his "portfolio" are his. I have a picture of the empty appitizer table. The 2 pictures he took of my cake are so blurry you can't see any of the detail. He took individual pictures of some of the guest and no pictures of others. I don't want a picture of my friend's date. I want a picture of my friend WITH their date! I wish I had taken the time to investigate Harlan before signing the contact. I guess when it says use at your own "peril" one should take note! He talked such a great game and if you sign & pay today you get an extra 10% discount! Don't fall for it!
It took us 6 weeks of calling and nagging to finally get our proofs back! And then they had the nerve to call US unprofessional!
This report was posted on Ripoff Report on 10/02/2008 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Accurate-Media-Absolute-Best-Advent-Of-Wedding-Art-Photography/Peoria-Arizona-85345/Accurate-Media-Absolute-Best-Advent-Of-Wedding-Art-Photography-Poor-quality-even-worse-377983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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