Accutrust Mortgage/Donald Lambert/Louis Ciccia Incompetent Mortgage Origination Fall River, Massachusetts

The person who filed this complaint is a biased party to this transaction.  As the seller of the property he clearly had a vested interest in closing but not necessarily in the interest of the buyers or the lenders.  The buyer of this property changed jobs, moved out of state and provided documents which led to discrepancies in the integrity of the documents.  In the environment that is today's mortgage industry any conflicting information is thoroughly investigated.  We worked with the buyers of this property but we also have a fiduciary responsibility and are required by Federal Law to provide quality loans and accurate documentation to the lenders.  We in fact have no interest in delaying closings but will not take short cuts because the seller wants to close.  Things do not always go the way we intend or follow the timeline that fits everybody's schedule.   We have a reputation amongst our lending partners for providing quality loans and amongst our clients for providing guidance in this highly regulated industry.  In the end we owe our service to our clients and our lending partners neither of which is the person who filed this complaint.  We tried to work with this person and give him as much information as was possible under the Information Security Act.  I am sorry that things did not go more smoothly between himself and my company.