- Report: #866577
Report - Rebuttal - Arbitrate
Complaint Review: Ace Duct Cleaning, Inc.
Ace Duct Cleaning, Inc.Internet, Illinois United States of America
Ace Duct Cleaning, Inc. Did Not Provide Service Advertised, Tried To Scam Me On Price Of Services Internet, Illinois
*Author of original report: Can It Get Any Worse??
Immediately after they left, I called the customer service hotline and pretended to be a new customer inquiring about the additional cost of return cleaning. The woman told me that it would be $12-$20 per vent, NOT the $199 that the technician quoted me. I told her how her tech tried to scam me and said I wanted somebody back out IMMEDIATELY (the same day) to do the return vent cleaning. I am a week away from having my baby and did not have time to reschedule due to their tech's incompetence.
She said that they could reschedule me for another day at the $12-$20/vent price. I told her that it was inconvenient to reschedule and I would like some kind of discount for the tech having made this a very unpleasant experience and not completing all of the work while he was here. She told me that I was being unreasonable. She would not put me in touch with the owner that she was talking to while on the phone with me and only gave me his email address. I have emailed him and have not heard anything back.
After the call, I went in the basement and noticed that the vent cover was not replaced where their machine was hooked up at the main duct. I peeked my head in there with a flashlight and took pictures. The main duct was FILTHY. I can only imagine what the rest of the lengths of duct look like if they couldn't even efficiently clean within three feet of where their machine was attached. I called customer service again, but now the woman handling my claim was at lunch (at 4pm) and they told me that the owner should be contacting me by the end of the day. Meanwhile, the technician has called me twice to try to discuss my dissatisfaction with his service, but I told him that I would rather not deal with him since he cannot solve my issues. He continues to call even though I have continuously hung up on him when I cannot get him to end the conversation. I have not heard from the owner.
This report was posted on Ripoff Report on 04/10/2012 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Duct-Cleaning-Inc/Internet-Illinois-/Ace-Duct-Cleaning-Inc-Did-Not-Provide-Service-Advertised-Tried-To-Scam-Me-On-Price-Of-866577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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