- Report: #436738
Report - Rebuttal - Arbitrate
Complaint Review: Ace Hardward
Ace Hardward5423 W. Devon Ave. Chicago, Illinois U.S.A.
Ace Hardware Ace Is Not The Place Chicago Illinois
*Consumer Comment: Poor Ed...
Although I am a very handy woman, I reluctantly took his advice. After all, isn't he supposed to be the helpful handy man? Taking his advice was an expensive mistake. It was also a mistake calling his referral: M&M Plumbing. Don't even get me started on those greedy gougers.
Well, I learned that when a TPR valve leaks you simply replace it. An item that can be purchased at Ace Hardware. The repair is so basic it's the plumbing equivalent of "changing a light blub". Apparently, Ed thought my female brain could not comprehend the high-tech intricacy of operating a wrench. I was so disgusted, I called Ace Corporate Headquarters.
Ed defended his advice to customer service claiming, I could have been scalded or maybe a house fire. Is He for Real?? Scalded.. huh? I had no hot water!! Did he think I would light the pilot with a gas can in my hand? In hindsight, out of curiosity, I went to Crafty Beaver (on Central) and Ace (on Montrose) and told the salesman exactly what I told Ed.
Both times I was escorted to the plumbing aisle and assisted. It is obvious Ed was more concerned about generating business for M&M Plumbing than the customers that rely on him for trusted advice. So instead of doing the repair myself for less than $15.00, I was charged a total of $200.00. The plumber charged me $135.00 and hour plus parts of which he charged me $65.00 for a $15.00 valve. Gee... thanks Ed, you have been so helpful.
This report was posted on Ripoff Report on 03/23/2009 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Hardward/Chicago-Illinois/Ace-Hardware-Ace-Is-Not-The-Place-Chicago-Illinois-436738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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