- Report: #859615
Report - Rebuttal - Arbitrate
Complaint Review: Ace Hardware Superstore
Ace Hardware Superstore4343 North Andrews Ave, Fort Lauderdale, FL 33309 Internet United States of America
Ace Hardware Superstore AceHardwareSuperstore "Special Order Charge" Internet, Internet
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Shortly after placing the order, I received a form-letter type email stating that because this item was a "special order" an additional $9.99 would be charged. Needless to say, I was unhappy with this since I had already been charged quite a bit to ship the merchandise. Nothing on the website said there was any sort of "special order" fee.
Here is the address to the item I purchased:
I replied to the email, which disingenuously apologized for any "inconvenience" caused by the special order charge. I stated that I felt they ought to ship the merchandise at the original price, and that a reputable company would not change the price of their merchandise after it had already been ordered. After a short exchange, the order was cancelled.
I have since visited several sites like ResellerRatings and RipoffReport. AceHardwareSuperstore has extremely low ratings on these sites, and a surprising number of negative comments. Of particular interest is their apparently frequent use of a "special order fee" ploy to increase sales price after-the-fact. Here are direct links to their ratings at each of the above sites:
Avoid these guys like the plague.
This report was posted on Ripoff Report on 03/26/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Hardware-Superstore/internet/Ace-Hardware-Superstore-AceHardwareSuperstore-Special-Order-Charge-Internet-Internet-859615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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