- Report: #859615
Report - Rebuttal - Arbitrate
Complaint Review: Ace Hardware Superstore
Ace Hardware Superstore4343 North Andrews Ave, Fort Lauderdale, FL 33309 Internet United States of America
Ace Hardware Superstore AceHardwareSuperstore "Special Order Charge" Internet, Internet
Shortly after placing the order, I received a form-letter type email stating that because this item was a "special order" an additional $9.99 would be charged. Needless to say, I was unhappy with this since I had already been charged quite a bit to ship the merchandise. Nothing on the website said there was any sort of "special order" fee.
Here is the address to the item I purchased:
I replied to the email, which disingenuously apologized for any "inconvenience" caused by the special order charge. I stated that I felt they ought to ship the merchandise at the original price, and that a reputable company would not change the price of their merchandise after it had already been ordered. After a short exchange, the order was cancelled.
I have since visited several sites like ResellerRatings and RipoffReport. AceHardwareSuperstore has extremely low ratings on these sites, and a surprising number of negative comments. Of particular interest is their apparently frequent use of a "special order fee" ploy to increase sales price after-the-fact. Here are direct links to their ratings at each of the above sites:
Avoid these guys like the plague.
This report was posted on Ripoff Report on 03/26/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Hardware-Superstore/internet/Ace-Hardware-Superstore-AceHardwareSuperstore-Special-Order-Charge-Internet-Internet-859615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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