• Report: #859615

Complaint Review: Ace Hardware Superstore

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  • Submitted: Mon, March 26, 2012
  • Updated: Mon, March 26, 2012

  • Reported By: John — Oregon United States of America
Ace Hardware Superstore
4343 North Andrews Ave, Fort Lauderdale, FL 33309 Internet United States of America

Ace Hardware Superstore AceHardwareSuperstore "Special Order Charge" Internet, Internet

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I placed an order on 3/13/2012 with BoatSupplyOnline.com, which is owned an operated by Ace Hardware Superstore.  The order was filled by AceHardwareSuperstore.com.  I ordered four rope cleats for $105.68.  Shipping to my address was an additional $16.53.

Shortly after placing the order, I received a form-letter type email stating that because this item was a "special order" an additional $9.99 would be charged.  Needless to say, I was unhappy with this since I had already been charged quite a bit to ship the merchandise.  Nothing on  the website said there was any sort of "special order" fee.

Here is the address to the item I purchased:
http://www.boatsupplyonline.com/434-pull-up-folding-cleats/16685.html

I replied to the email, which disingenuously apologized for any "inconvenience" caused by the special order charge.  I stated that I felt they ought to ship the merchandise at the original price, and that a reputable company would not change the price of their merchandise after it had already been ordered.  After a short exchange, the order was cancelled.

I have since visited several sites like ResellerRatings and RipoffReport.  AceHardwareSuperstore has extremely low ratings on these sites, and a surprising number of negative comments.  Of particular interest is their apparently frequent use of a "special order fee" ploy to increase sales price after-the-fact.  Here are direct links to their ratings at each of the above sites:

http://www.resellerratings.com/store/Ace_Hardware_Superstore

Avoid these guys like the plague.

This report was posted on Ripoff Report on 03/26/2012 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Hardware-Superstore/internet/Ace-Hardware-Superstore-AceHardwareSuperstore-Special-Order-Charge-Internet-Internet-859615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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