- Report: #933750
Report - Rebuttal - Arbitrate
Complaint Review: Ace Hardware Superstore
Ace Hardware SuperstoreInternet United States of America
Ace Hardware Superstore Ripoff Hidden Shipping Charges, Internet
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After multiple attempts to contact them, I received an email (probably identical to the one cited in other posts to this site) with a false apology for the inconvenience, that this is a "special order item" and requires an additional $89.99 of shipping.
The customer service representative hung up on me and then when I called back, left me on hold for a long period then hung up on me again. I have filed a complaint with the Better Business Bureau who gives this company an F rating.
Please watch out for this company, their low prices are a lure for the hidden "special order" shipping fees. ACE should strip them of their franchise because they are a disgrace to the brand.
This report was posted on Ripoff Report on 08/28/2012 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Hardware-Superstore/internet/Ace-Hardware-Superstore-Ripoff-Hidden-Shipping-Charges-Internet-933750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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