• Report: #945827

Complaint Review: Ace Hardware

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  • Submitted: Mon, September 24, 2012
  • Updated: Mon, September 24, 2012

  • Reported By: Steve — Mesa Arizona USA
Ace Hardware
Internet United States of America

Ace Hardware US Bank $ 100,- Ace Hardware Credit card statement credit denied for bogus reason, Internet

*Author of original report: Giving your social security number to unknown store employees

*General Comment: Ace hardware rebate

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Ace Hardware  advertised   a  $ 100,-  statement  credit  for  new  "Ace Hardware  credit card  applications".   I  asked  the  cashier at  the  store  "What  is  the  catch ?"   and  she  told  me  "there  is  no  catch,  you  just  have  to  apply  for   the  card"  then  she  gave  me  an  application form.

At  home  I  decided  to  submit  the  information  electronically  to  US Bank,  rather  than  mailing  the  form  in.   I  was  approved  for  the  card  but  never  received  the  $ 100,-  statement  credit.   When  I  called  US  Bank  i  was  told  "You  didn't  qualify  because  you  didn't  apply  in  store".

Nowhere  it  was  explained   that  I had  to  leave  my  personal and  confidential  information  like  my  social  security  number  with  a  store  employee -    Actually,  it  is  not  ACE  Hardware  which  approves  a   customer  for  credit  and  issues  him  a  credit  card,  they  would  only  submit  his  information  to  US  Bank.   In  my  case  I  submitted  the  information  myself -  what  difference  does  it  make ?    The  information  that  was  given  in  Ace  Hardware's   advertisement  was  deceptive  and  did  not  go  into  details.   

I  believe  that  this  was  done  on  purpose  in  order  to   create  a  reason  for  not  honoring  the  $ 100,-  statement  credit  offer.

This report was posted on Ripoff Report on 09/24/2012 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Hardware/internet/Ace-Hardware-US-Bank-100-Ace-Hardware-Credit-card-statement-credit-denied-for-bo-945827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Giving your social security number to unknown store employees

AUTHOR: Steve - ()

Actually  I  applied  at  the  store  and  was  given  a  form  paper.  The  store  did  not  tell  me  that  I  had  to give  it  back  to  them  and  that  I  had  to  provide the  store  with my  personal and confidential  information.

Apparently   someone  from the  store  would  have  taken  the  information  from the  paper  form  and  submitted  it  electronically  to US  Bank.    A  hardware  store   is  not  a  bank   and  is  not  supposed  to  know condidential information like  social  security  numbers  of  customers.   Since  Ace Hardware  does  not  make  a credit  decision  or  provide  credit,  it  is  absolute  nonsense  to demand  that a  customer    provides  the  store  with   personal  and  confidential  information.

 

 

 

 

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#2 General Comment

Ace hardware rebate

AUTHOR: waldipup - ()

 I know that it is frustrating to apply for an offer and not get it , as I've been through that , but you have to be sure to comply with all the requirements . These Ace offers - and I've applied for more than one problem free - do state that they are for instore applications , thus in this case I do not believe that a "ripoff report" warning is warranted - just a warning to carefully comply with all the written requirements , no matter what a cashier , phone , or chat representative tells you is "ok" .      

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