• Report: #1079021

Complaint Review: Ace Plumbing and Rooter

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  • Submitted: Mon, August 26, 2013
  • Updated: Mon, August 26, 2013

  • Reported By: Roby L — San Francisco California
Ace Plumbing and Rooter
945 Taraval St Ste 201 San Francisco, California USA

Ace Plumbing and Rooter THE MASTERS OF DECEPTION San Francisco California

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The pilot light of my water heater wouldn't re-light, and I called Ace because they were on listed the manufacturer's site. J.D. arrived on time the next morning and began to troubleshoot the water heater. He starts by pressing the piezoelectric lighter button about 30 times within 30 seconds trying to get the pilot going (no exaggeration).

Problem #1: the pilot lit after the first press or two, he just couldn't see it. I let him know that the lighter works well, but he would need to turn himself around in order see the flame through the little window. He ignored me and pressed the button roughly 50 more times. His friend or assistant or whatever -- obviously embarrassed with J.D. -- repeated my suggestion, and J.D. reluctantly turned around after another 20 attempts. Surprise, the pilot lights just fine now that he can see it.

After confirming what I've told him -- that the thermostat/gas valve unit is bad and would need to be replaced (I had already replaced the thermocouple, and the 'single-use hi-temp shutoff' appeared to be tripped) -- J. [continued below]....

.....D. informs me that he'll need to go to a supplier to get a new one, and he'll be back in a couple hours.

He returns a couple hours later and replaces the gas valve, and the water heater works. Yay! Not having hot water is pretty horrible in SF. [sarcasm]He then does a nice, professional job taping the piezoelectric lighter to the new valve.[/sarcasm]

Problem #2: He rips me off, charging me $170 for the valve, which is a $50-80 part. And that's on top of labor. I ask him for a copy of the receipt for the part, both because he's ripping me off and so I can have it to submit to the manufacturer for warranty reimbursement.

Problem #3: He lies. He replies, "Ace will send you a copy of the part receipt in a couple of days." That never happened.

Find someone else who doesn't have employees that are dishonest and will rip you off.


This report was posted on Ripoff Report on 08/26/2013 12:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Plumbing-and-Rooter/San-Francisco-California/Ace-Plumbing-and-Rooter-THE-MASTERS-OF-DECEPTION-San-Francisco-California-1079021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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