- Report: #1095449
Report - Rebuttal - Arbitrate
Complaint Review: Ace Technology Online
Ace Technology Online3824 Cedar Springs Rd Dallas, Texas USA
Ace Technology Online Future Online TechnologyVIP Solutions Online--Florida Purchased Office 2010 Suite software, and I was unable to activate the software. Tried to contact Ace Technology Onlone via email, webform, Chat Live and phone...NO response from any of those sources. It sure looks like this is an illegitimate Company! Dallas Texas
*Consumer Suggestion: How I Resolved My Problem With Ace
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On 10/27/2013 I ordered Ofiice 2010 Suite software from http://www.acetechnologyonline.com/ . They sent a receipt via email, and another email to activate the software. The activation process does NOT work; the key to activate the software is invalid. I have tried to reach Ace Technology Online by email(s), their webform, Live chat and by phone...absolutlry NO response from any of those sources. It sures looks like this is NOT a legitamte Company!
On 10/28/2013 I wrote--I have been trying to activate this software (above on Subject line), and have also tried to contact you by phone, several ways by email, and through Live Chat. The key included in the attached email does not activate the software. I need the correct key? Please call me ASAP so we correct this issue! This NOT very good customer service…when you can’t get through phone line, and get NO response from many emails?
On 10/29/2013 I wrote them again--
Refund my money immediately…you obviously are NOT legitimate. Your Office 2010 Suite will not activate and You have NOT responded to email, CHAT online, Webform on your site, nor phone calls. I have filed complaints with the BBB, you ecommerce company—3dcart (charged/transaction to VIP Solutions Online—Windermere, FL—for $99.99), my credit card company--VISA, and will be filing a complaint with the Dallas State Attorney General’s Office against you and Ace Technology.
This report was posted on Ripoff Report on 10/29/2013 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ace-Technology-Online/Dallas-Texas-75219/Ace-Technology-Online-Future-Online-TechnologyVIP-Solutions-Online-Florida-Purchased-Off-1095449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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