• Report: #1040038

Complaint Review: AceDepot

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  • Submitted: Tue, April 02, 2013
  • Updated: Tue, April 02, 2013

  • Reported By: Neal — Laguna Niguel California
AceDepot
190 Veterans Dr. Northvale, New Jersey United States of America

AceDepot acedepot.com failed to give full refund after 3 months on product they falsely advertised as in stock/never shipped Northvale, New Jersey

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I telephoned acedepot.com on 11/16/12 to purchase a copier which was advertised as in stock on their website. The order taker assured me that the copier was in stock but might take up to 3 weeks for me to receive. I was foolishly trusting and gave them my debit card for the price of $436.94 which cleared my account on 11/20/12.

After not receiving anything or any notification I called customer service on 1/08/13 and was told the copier still wasnt in stock whereupon I asked for an immediate refund. I was told that they could not process a refund and I should notify my credit card company! I stated that they had already received full payment but was told I would have to contact their management, a Chris Corday to pursue any refund.

After pursuing numerous emails through the following month I finally received a partial refund of $374.94 as a credit to my debit card account on 02/26/13nearly a month and a half later and over three months since the order! I am still short $62 and have not received any response to additional emails to Chris as of 04/02/13.

This report was posted on Ripoff Report on 04/02/2013 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/AceDepot/Northvale-New-Jersey-07647/AceDepot-acedepotcom-failed-to-give-full-refund-after-3-months-on-product-they-falsely-a-1040038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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