• Report: #561937

Complaint Review: Acer America, Best Buy

  • Submitted: Fri, January 29, 2010
  • Updated: Sat, February 13, 2010

  • Reported By: Shirley — Mocksville North Carolina United States of America
Acer America, Best Buy
winston salem, North Carolina United States of America

Acer America, Best Buy Acer PC's are junk,Best Buy "service after sale"sucks winston salem, North Carolina

*Author of original report: acer repairs computer, but then...

*General Comment: rebutal for both of you

*Consumer Comment: WHy?

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Acer PC ,31/2 months old went out,best buy sent it off to be  repaired,hard drive damaged & was replaced.I had no restore discs or backup discs.None came with PC.They wanted me to pay 19.95 to get one.1 Yr. warranty on this piece of trash.Repeated calls to "geek squad"[who will not answer phone unless u wait an hour or more]3 different managers tell me they will order restore disc,this never happened.I finally ordered one & took to store for them to load onto my PC. 14 days later I finally get it back.Hope it don't die before I finish this..Next time I'll buy another (((competitor's name redacted))), it lasted approx. 7 yrs.

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This report was posted on Ripoff Report on 01/29/2010 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acer-America-Best-Buy/winston-salem-North-Carolina-/Acer-America-Best-Buy-Acer-PCs-are-junkBest-Buy-service-after-salesucks-winston-sale-561937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Author of original report

acer repairs computer, but then...

AUTHOR: Shirley - (United States of America)

got my repaired pc back,  only to have same problem again, on feb 2, feb. 9, then again on feb. 1oth, screen goes  all red, then all blue, exact same problem as before, called Geek Squad, very helpful agent in Fla. repaired pc remotely, said that if it happened again i would have to take it back to store to have it sent off for repair yet again, one hour after remote "fix" screen goes out again, will have to return it to store for them to ship it off for another 2 wks., PC is only 4 1/2 mos. old, what gives?
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#2 General Comment

rebutal for both of you

AUTHOR: Bubba Lee - (Canada)

I get the agrivation of dealing with a company that can't be bothered to employ enough people to answer the phone in an efective manner, BEst buy geek squad are a pain to deal with regardless of what store. The instructions for your computer told you how to make a recovery disk for your self and you didn't bother. No back up either I bet. WOW people who defend a company that can't define service in an effective manner and another who want's to blame the manufacturer for his failings.
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#3 Consumer Comment

WHy?

AUTHOR: jess - (United States of America)

We need to understand that a store can only have so many employees when they have a certain amount of hours they can give out to employees a day. This is not Geek Squad's fault that they cannot get to the phone fast enough to pick up your call when there are 25 or 30 different people calling at the same time, and only 4 agents.

Technology has advanced so much from 7 years ago my friend, and now there are more pieces in smaller shells so of course there are more things that can go wrong with a laptop now than before, but it is not Best Buy's fault that your laptop is not working. It might not be your fault either, but this is technology.

If you have an issue and if you did not get the service plan on this laptop then you should deal with the manufacturer as that is who covers your defects and that is who is giving you a warranty.

What consumers need to realize is that a store that sells an item is not going to give you a brand new one when that item breaks three or four months down the road, we can't return shoes once we've worn them and everyone knows that.

So why do we always want to blame the store we bought our tv or laptop from when it goes bad months after we initially purchased it?
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