- Report: #461209
Report - Rebuttal - Arbitrate
Complaint Review: Acer America Corp.
Acer America Corp.333 West San Carlos St. San Jose, California U.S.A.
Acer Of America - Acer America Corp. Refused to provide support for reseller of defective acer aspire L 100. San Jose California
Not only did I find it almost impossible to talk to anyone who knew anything or how to direct me when I did I was told that the product was out of warranty.
I repeated that since I was a retailer of there product it could not be out since a consumer had not purchased it.
They eventually (after several weeks of calls hold and wait) gave me an authorization # to have it serviced free! Yahoo its taken care of.
So I wait for a responce to my fax, none came.
I went thru the above process again and was told that even though I had been approved for service and had a valid code they still would not repair this difective product.
Cass Lake, Minnesota
This report was posted on Ripoff Report on 06/12/2009 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Acer-America-Corp/San-Jose-California/Acer-Of-America-Acer-America-Corp-Refused-to-provide-support-for-reseller-of-defective-461209. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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