Acer, Acer America Corporation Defective Computer and recovery disk Temple, Texas

On March 9, 2009, I placed an order for the restore and recovery media disk on the Acer websites. I received the disks shortly after. The disks have On March 9, 2009, I placed an order for the restore and recovery media disk on the Acer websites. I received the disks shortly after. The disks have never worked correctly in the computer -it gets to a certain point and gives me an error message. Acer does not give any customer service information in its packaging and when I tried to call and return the disks the customer service number requires a credit card and you have to pay to speak to a person. I tried to first deal with this with my credit card company, but was informed that I should deal with the manufacturer of the product. I have search and search for a free way to contact Acer and now that I have, they are refusing to refund my money for this defective product. It is bad enough that the computer is not working properly. I spoke with Robert at the corporate customer service in Texas this morning and he refused to refund my money; in addition, he refused to allow me to speak with his superiors. He states the reason is that I had 15 days to return the product, but no one told me this. It is not on the website and not in the packaging and they do not give you anyone to speak with unless you pay using your credit card. My S/N for the computer is PTSA00X073752077B52701. I have had the problem with the computer since it was purchased and records are on file under the serial number. They are refusing to refund my $43. I have contacted the BBB, but there is still no resolution.

Latisha
Brooklyn, New York
U.S.A.