- Report: #538151
Report - Rebuttal - Arbitrate
Complaint Review: Acer America
Acer America333 West San Carlos Street San Jose, California United States of America
Acer America cracked screen defect San Jose, California
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My daughter's Acer netbook screen developed a crack without a reason. We contacted Acer and was told to send in the netbook for repair. They did not provide postage, I had to pay to send it in using either fedex or UPS. After sending it in I received a call from Acer saying that the cracked screen was not covered and that repair would cost $139. I refused to pay that price for the repair and had them return the laptop to me. I searched the internet and found that multiple consumers experienced the same problem and were quoted various prices for repair. I contacted the Better Business Bureau to find out that Acer received an F rating. I am awaiting a response, but it is unlikely that they will respond according to their report of non-compliance with the Better Business Bureau. After reviewing the complaints listed at http://netbookmag.com/2008/07/05/acer-aspire-one-hands-on/#comment-593 and the call for a class action lawsuit by many of the consumers, I realized that something must be done. I created a email account for other victims of Acer to contact me so that we can collectively pursue a resolution. I can be contacted at (((ROR redacted)))
This report was posted on Ripoff Report on 12/12/2009 12:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Acer-America/San-Jose-California-95110/Acer-America-cracked-screen-defect-San-Jose-California-538151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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